Goodwill Hunting
What does PA stand for?
What is Prior Authorization
What Warranty would a Paint concern be covered under?
What is 1 year or 12,000 miles whichever comes first
What is our CSAT expectations?
What is 3.8 or higher
Who is your Project Manager?
Who is Gretchen Decker
What year did Genesis become an independent brand?
What is 2017
What is the max amount a CM can offer a Guest via Gift card?
What is $500
What Warranty would a CPO Owner use for an A/C Concern?
What is 6 year or 75,000 Miles whichever comes first.
What is Genesis Reopen Rate?
What is 12% or less
Where do you find the AMM contact information?
What is Outlook
Who do we contact with PIR questions?
Who is Janis Jones
Who is responsible for submitting a PA?
Who is The Retailer
What warranty would the Battery be covered under for a NON-EV vehicle?
What is 3 year/36,000 miles?
How many Resolved cases weekly are expected?
What is 10 per week
How many Questions are on the Guest Survey?
What is 6
What does GSS stand for?
What is Genesis Service Solutions.
What 2 forms of payment to we offer the Guest for reimbursement?
What is Zelle E-payment & Paper check
Who would the Guest contact in regards to Tire concerns?
Who is The Tire manufacturer.
What Percent of Inbound calls answered?
What is 70% or more
Who is Genesis Chief Customer Officer?
Who is Barry Ratzlaff
What 2 case types utilize FAST?
What is CSI & Executive Cases only!
What is the purpose for a PA?
What is Goodwill assistance on a repair that is not covered under warranty.
Who would the Guest contact if their vehicle was broke down on the side of the road?
Who is RSA
What are the Productive Hours expected?
What is 7.25 Daily
What does "Son-Nim" mean?
What is "Our Guest"
How often should we be reaching out to our Guest for follow-ups?
What is every 2-3 days.