What is Copilot
This Feature enhances communication between the agent and the customer.
What is Genesys Copilot
In this Setting you can toggle AI-powered answer highlights on or off.
Advanced Settings.
Conversational, Generative and Predictive
What are Genesys types of AI?
The new sport for Paris 2024?
This Teammate has a strict NO Cotton Ball policy at home.
Who is Lena Migala
Copilot can determine this and provide relevant next best actions to the agent.
What is Intent?
Provides the necessary permissions to create and administer Copilot
What is Agent Copilot Admin role?
This feature frees agents from unnecessary manual work.
What is Auto-summarization
The sport with the most medals being awarded
What is Aquatics (49)
This Teammate is an IU Graduate and Dance Marathon Champion.
Who is Sarah Harbert
This role provides access and clearances for the Agent.
What is Agent Copilot Agent permissions?
Admin, Contact Center, Agent Copilots,Create New Copilot, name and choose a language.
What are steps to create a new CoPilot?
AI Experience token is equivalent to?
What is $1
Paris will join London as the only cities to host the Olympics...
What is 3
This Teammate has been bitten by a Zebra
Who is Nate Kemp
These licenses: Cloud CX 3, or Genesys Cloud CX 3 Digital as well as many other are?
What are Prerequisites?
In the Settings Tab you must choose this?
What is a Knowledge Base?
This Model provides customers with a new AI Experience that provides flexibility. Measured monthly
What is Token Model?
Number of timesthe US men's basketball team won the Olympics?
What is 16
This Teammate studied at the Defense Language Institute - Presidio of Monterey
Who is Bob Summers
If you have this then Genesys Cloud transfers them to the Agent copilots list.
What is Genesys Agent Assist?
Wrap-Up codes require this for Copilot to automatically predict a wrap-up code?
What is Wrap-Up Code description?
Voicebots, Chatbots, Agent Copilot, Agent Assist (Omnichannel), Agent Assist (Digital), Predictive Engagement, Predictive Routing
What are Genesys AI solutions?
This French territory will host the Surfing Competition
Tahiti
This Teammate was the master of ceremony for his California Elementary School Graduation
Who is David Colleran