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Logging In
Navigation
States of the Genesys
Hello? It's Me...
Daily RR Jargon
100
When you log in to Genesys, this will automatically open as well.
What is Salesforce?
100
This is where you go to call someone.
What is the search bar?
100
When one gets hangry and wants to go to lunch, this is the state they will choose.
What is Log Off?
100
This is how an agent answers an incoming call.
What is click the headset button or pick up hard phone?
100
Slang for a crew sent to relieve another crew that has worked the legal limit.
What is dog catch?
200
This number must match on both the log in screen and the phone.
What is Place?
200
When an agent needs to change their state, they click here.
What is name drop down?
200
This state happens automatically after an agent ends a call.
What is After Call Work?
200
This only appears when a call is in progress.
What is the phone toolbar?
200
Slang for a small engine used around roundhouses or backshops for switching.
What is a dinky?
300
This always needs to be green when an agent is logged in.
What is the Connector?
300
One goes here to change the WDE theme.
What is the main menu?
300
This is the state an agent will automatically be placed in 120 seconds after they end a call.
What is Ready?
300
Salesforce does this when a call is answered.
What is automatically generates a case?
300
FRED replaced this.
What is a caboose?
400
This is the state you will be in after you log in.
What is Not Ready?
400
This is where an agent must go if they close Salesforce in error.
What is the hamburger button?
400
True or False. An agent can place themselves in Not Ready at any time.
What is True?
400
This happens if the customer does not have a PIN.
What is no case pop? or a search box opens?
400
Slang for railroad policeman.
What is gum shoe?
500
WDE stands for this.
What is Workspace Desktop Edition?
500
Clicking this button will save someone as a favorite.
What is the star button?
500
This is the state an agent needs to be in before logging out for the day.
What is Not Ready?
500
This is how we transfer.
What is double face, double phone?
500
An emergency track constructed around a wreck, derailment or washout to allow trains to pass. Hint: I'll try not to let it bother me.
What is shoo-fly?