SUR Pilot
This pilot allows the 14 lineup to be the most repairable Iphone. However, there are instances where iPhones will not be eligible for this pilot. What are some scenarios?
What is Catastrophic damage where device won’t fit into heating tray?
What are Third Party Modifications?
What are Out of warranty devices?
AppleCare+ is the best way to protect a device. Apple has now extended being able to add AppleCare+ from 60 days of purchase to how long?
How long is 1 years?
This feature allows you to keep your browsers separate from Work and Personal.
What is safari profiles?
This feature allows you to view a real time transcription of the message someone is leaving you as they speak. What is this feature called?
What is Live Voicemail?
The MacBook Air 15" base model at 256 GB starts at the cost of
We know are able to repair liquid damage iPhone 14s. What part would we need to repair a iPhone 14 plus for liquid damage?
What is display, rear camera, mid system and back glass?
Through our Genius Bar, we are able to add AppleCare+ after a careful screening. What devices are eligible to add AppleCare+?
What are any devices within 1 years of purchase date, no physical or liquid damage, and passes all diagnostics?
This features automatically gives games top priority on the CPU and GPU of your Mac, lowering usage for background tasks.
What is Game Mode?
This feature notifies your friends or family members when you arrive at a destination.
What is Check In?
This component on the MBA 15" supports 500 nits of brightness.
What is Liquid Retina display?
Because we need more parts for iPhone 14 line up repair, our backstage team has made sure we are overstocked in parts. But in the case that we are out of stock, what does the mobile genius process look like?
Do we flip the repair to SNR which will order the part that is unavailable, allocate all the parts that we have and save repair?
What is cancelling original repair?
Customers adding AppleCare+ on their device through a Genius Bar screening should be able to get their appointment seen promptly. These type of sessions are called
What are express session?
This expanded feature increased security to help protect against sophisticated cyber attacks.
What is Lock Down Mode?
This feature allows you to turn your iPhone on its side while charging to see widgets and other apps.
What is Standby?
The MacBook Air 15" supports a neural engine with multiple cores. How many cores does this MBA have?
What is 16 cores?
Like all pilots, feedback is necessary to ensure quality. The email where submit feedback is
What is repairroompilot@group.apple.com
Once our customer meets a technician for their session, their device goes through a screen in order for the device to be eligible. What are the diagnostics?
What is MRI, cosmetic screening?
Easily share an app or even multiple apps when on a video call, right from the windows you're in.
What is Screen Sharing Picker?
Using on device machine learning, your iPhone creates personalize suggestions of moments for you to write about. What app is this?
What is Journal App?
Apple is know to have creative names for MacOS releases. What were MacOS named after before the transition to places in California?
What are Big Cats?
As technicians we are always learning. But there are plenty of resources for us such as the VMI knowledge base articles for iPhone 14, 14plus, 14 pro and Pro Max. Name any one of these article numbers.
What is
TP2127
TP2129
TP2130
TP2131
There often aren't issues enrolling in AppleCare+ for our customers but sometimes you might receive an error stating you aren't able to add AppleCare. What could be the cause?
Because the customer is already enrolled in AppleCare services?
Because the customer's device did not pass MRI?
This feature helps you find recipes for similar dishes from a photo
What is Visual Look up?
This feature finishes your sentences for you.
What is predictive text?
Before the MacBook, Apple had two other laptops to its name. These two products would become the basis of the MacBook, the Pro, and the Air.
What are the PowerBook and the iBook?