Apple ID
What customer item is required at repair pickup?
Government Issued Photo ID
What should be talked about/ accepted before touching a customers device?
DATA WAIVER
24 Hours
What diagnostics should be run before checking in a Battery repair?
What's the first step you would do to resolve a notification issue? (Assuming you checked backup)
Reset all settings.
Contact Apple Support
800-275-2273
After completing a repair device will not enter diagnostics mode. What did the floor technician fail to do?
Proper VMI (This can happen from repair too, if the technician damages the volume button cables.)
Customer states abnormal behavior with their device, things disappearing. What causes this?
Storage full
Where should you go to change a primary email for an Apple Account?
Who do you partner with when you have a Swollen Battery?
Admins, Operations and/or Leadership
Where do you go to create a legacy account contact?
Sign-in/Security > Legacy Contact
During repair the customers device was erased, at pickup when the customer signs in the phone number doesn't match. What did the technician fail to check for?
Two-Factor-Authentication (Phone Number Accuracy)
You have exhausted all resources, restored the device, and are unable to reach a solution for an iCloud issue. What website do you use to create an RTA?
What is Blake's favorite Pokemon?
Snivy
How many displays can the base Mac Studio connect to?
Up to 5