iPhone
These two tests should always be run with the customer before all repairs.
MRI & FaceID
What test should always be run during an appointment?
MRI
True or False: We can repair Beats & HomePod in store.
False.
What turn around time do we usually quote for our depot repairs?
Approximately 7-10 days
What part of the phone do we unplug before we start a repair but after the display is removed?
Battery
What should a customer always have before repairing their device?
What year MacBook Pro qualifies for a battery recall?
2015 (15-inch)
To run testing on a HomePod, what is needed?
What two types of depot repairs are there?
Depot Repair Customer or Depot Repair Store
What is our iPhone turn around time goal?
1 hour
What item should be put on Mac batteries before starting a repair?
Battery cover
What wattage plug does the HomePod mini require?
20W
What tier pricing is given for Macs with liquid damage?
Tier 4
What is our Mac next day turn around time percentage goal?
60% (we beat this in Pasadena!)
Which iPhone REP has just expired?
iPhone 7 "No Service" REP
How do we get into macOS recovery on an M1 computer?
Press and hold the power button on startup
What 4 things does AST 2 check for on the HomePod?
What are possible reasons for a depot re-quote?
Liquid damage/ physical damage or tampering
How do we put a phone into diagnostics mode post-repair?
EITHER: press & hold volume up + home button OR press & hold both volume up + volume down buttons
What is the SUR percentage goal that Apple gives to us?
93%
What feature needs to be turned off before booking in a Mac for repair (in store or depot)
Find My Mac
How can you retrieve a Beats serial number?
How can we save a repair so they can come back to drop off their device for service at a later date?
Service Non-Repair
What is our DOA percentage goal for iPhone repair?
7%