Workbook Knowledge
What does PFP Stand for?
Paid for Performance
True or False: Work instruction and SOPs are the same thing
False
The use of words to share information with other people through spoken communication.
Verbal Communication
True or False: Is the client able to walk the warehouse floor unaccompanied by Geodis personnel?
False
Who is the name of our client in our contract that we used throughout SUP U?
Willie's Outstanding Wonders (WOW!)
Top level document that provides and start to finish overview of the standard procedures that should be taken to complete the task and achieve the outcome desired.
SOP- Standard Operating Procedures
Facial Expressions, Eye contact, waving, pointing are an example of what?
Non verbal communication
What is the largest expense in each of the Geodis buildings?
Labor, Wages
Cost that change as the quantity of the good or service that a business produces changes.
Variable or Dynamic Cost
A thorough and detailed document that explains exact process step by step including exceptions at the account and function level. It is this document that is audited and must be abided.
Work Instruction
Discussion that level set the day, setting expectations, communicate needs, listen to questions, and motivate a group.
Start up meeting or Start of shift meeting
What system tracks teammate productivity?
Red Prarie
Name 3 different types of contracts used by Geodis
Unit Rate, Open Book, Fixed Variable
Pictured visual of the work process based on the WI. Displayed as an easy reference document.
Visual Job Aid
Floor opportunity to look for something specific
Gemba walk
The productivity operations dashboard is located where?
On the Power of BI
What does MOST stand for?
Maynard Operational Sequence Technique
What does PEX stand for?
Process Excellence Group
What measures engagement, productivity, and inventory?
The productivity Pyramid
Who is the senior vice president of Geodis Contract Logistics?
John Williams