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Customer Identification
Recovery Department
Programs
Account Types
Compliance
100
If cardholder is un able to provide account number. What other two numbers can you utilize to locate the account?
What is social secutiry number, what is phone number?
100
This procedure is utilized when the customer is in disagreement with the information provided and wants further investigation into a specific matter.
What is a dispute?
100
Accounts charged off from FDR, Vision +, and Workstation are uploaded onto this program.
What is RMS-NG?
100
This type of account can only be found on RMS-NG.
What are HBC accounts?
100
The disclosure: "This is an attempt to collect a debt and any information obtained will be used for that purpose" is required by which compliance regulation?
What is Mini-Miranda?
200
On the ANS screen on FDR, what key do you press to verify if there are authorized users who are no longer authorized on the account.
What is F12?
200
With this program you can view any document submitted by the cardholder or authorized 3rd party.
What is I2R?
200
Although RMS-NG feeds from this program it does not share the same notes or information with it.
What is FDR?
200
This 3 letter code is used to identify accounts in which the CH has passed away owing a balance less than $100.00.
What is DNE?
200
Claims that the collector is affiliated with the US Gov, State Gov, or Gov Agency, falsely stating that payment of any debt will improve a customer's credit rating and use of any false statement or deceptive means to collect or attempt to collect any debt or obtain information concerning a customer are all examples of what type of compliance violation?
What are false and misleading representations?
300
This is the minimum required number of verification elements. That must be asked to caller to confirm his/her identity?
What is two out of three?
300
What are the 5 different types of account that the Recovery Department handles.
What is Probate, Legal, Fraud, Bko ans Charged off (z)?
300
What is the proper support central for a missed applied payments on a charged off account coded D00?
What is Recovery Resolutions Payment Research?
300
Double Geopardy!
What is IL1 OR K46?
300
Double GEopardy!
What is Bronx, Brooklyn, Manhattan, Queens and Staten Island?