This PhD in Microbiology and Molecular Genetics leads the Scientific Support team covering scanners.
Who is Maria Ortiz-Rivera?
100
NPS
What is Net Promoter Score?
100
While you are onsite fixing a scanner, the customer mentions that they have an old spectrophotometer that needs service. Who ya gonna call?
Who is iGate/Labcrew?
100
The only US City in history to turn down the Olympics.
What is Denver, Colorado (1976)?
100
Of IQ,OQ and PQ, the service that we do not offer.
What is PQ?
200
The Zone Support Engineer for Delta Vision Products.
Who is Marissa Smith?
200
EOL
What is End of Life?
Meaning that we no longer sell the instrument. However, we will continue to service the instrument for typically another 5 years.
200
You arrive onsite to perform an installation. It looks as if a gorilla delivered this instrument! There is a crushed corner on the outer box and scraped paint can be seen on the instrument inside. Who ya gonna call?
Who is Customer Service?
200
Of HBS, Parts and Service Agreements, the largest revenue stream.
What is Service agreements? ($37MM – 48%)
200
The system where all FSEs must register for technical training courses and locate their individual learning history
What is GE Learning?
300
With 2 Rs or is it 2 Ss in the last name, this Scientific Support leader designed customer training for Fast Trak.
Who is Tina Pitarresi?
300
OLC
What is the On-Line Center?
300
You attempt to install a Biacore T200 and the system check fails, you think it’s a DOA. Who ya gonna call?
Who is the OLC?
300
The theme of the 2014 Field Engineer Meeting.
What is Change/Challenge/Opportunity?
300
A DOA may be called at any time within the first 30 days after this.
What is the first install attempt?
400
The Zone Support Engineer for the DNA Scan.
Who is Rob Nardi?
400
CSSx
What is Customer Satisfaction System?
400
You’ve installed the AKTA and it seems to be running fine, but the customer complains that the peaks are too broad. Who ya gonna call?
Who is Scientific Support?
400
Using the Swedish word for genuine or real, this product line contains systems for both bioprocess and research labs.
What is ÄKTA?
400
The system that contains all updated versions of GE quality documents, including technical services training
What is myWorkshop?
500
The GM of Research & Applied Markets and site leader of the new Marlborough facility.
Who is Eric Roman?
500
PAT
What is Problem/Action/Test?
500
You’ve just had a car accident. You are okay, but there are some injuries in the other car. A child is bleeding. Who ya gonna call first?
What is 911?
500
A 2014 error prevention technique encouraging employees to evaluate risk before starting work as part of an introduction to Human Organizational Performance (HOP) principles.