EWQs
How do you apply a credit balance refund on a active/inactive account?
Payment-CREDRFD
What is a base charge?
Base charge represents our cost of delivering gas to your home or business, pipeline maintenance and meter reading.
What plan requires a deposit?
VML
How do you add a spouse name?
General-Spouse-Save
Where do we go to look at payment arrangement history?
Light bulb or collection tab
How do you apply a payment/balance transfer?
Payment-Transfer
What is a customer service charge?
Customer service charge is assessed to support the expenses of customer service to organization and technology enhancement utilized to support our customer base.
What plans don't have a contract?
MVS, Market intro, VML, Pre-pay
Where would you go to update customer's information?
Customer maintenance
What must you do to start a payment arrangement?
New record
How do you apply a late fee?
Billing-Late fee
How do you know if a customer has a safari account?
Status on lookup page will say "S"
What is the new rate range for the customer service charge (fixed)?
$7.99-$9.99
When primary account holder is deceased
How many default payment arrangements can a customer have in a year?
2
How do you send a customer a duplicate bill?
Billing-Dup bill
How do you know if a customer is eligible for SSP?
Consumption history (CCF)
What can be offered to new customers only?
Pre-pay and Market intro
Do you delete previous addresses when updating addresses?
No
Seasonal payment arrangement can only be completed by who?
Back office
How do you apply a senior citizen discount for AGLC?
Pricing-SRCITZAPP
What is required to be offered on every enrollment call?
Greener life
When changing a price plan, what do you have to do at the end of every phone call?
Transfer to T&Cs
How can you add a name to a bill?
Address-Modify-Attn-Save
What is the plan where a customer can't receive a payment arrangement?
Budget billing