PRICE PLANS
These types of plans do not have an Early Termination Charge.
Variable Plans
These 2 systems integrate when completing a Turn-On order
Vistio and VBOT
What is mandatory during a new enrollment?
A Credit Check
What 4, line items are on a GNG Bill?
Gas Charge, Customer Service Charge, AGLC Base Charge, and Tax.
Enrolling or switching a customer without their consent.
Slamming
What plans can be transferred during a service transfer?
Fixed Plans and Variable Plans
This system is used to determine customer eligibility for service, plans and offers.
OMS
When beginning a service transfer, what 2 things must be done first?
Verify the customer's current account that they are vacating and locate the new address to see if we service that area.
How does GNG bill?
In arrears
When a customer calls in not authenticated through the I.V.R., what do we authenticate?
Name of the caller, name on the account, full, service address including city and zip code, last 4 of SSN or Full 16-digit account number
When do the rates change?
The 5th of every month at 4 pm.
In this system you can create a Special Read.
GCMA
What 2, meter statuses will let the customer not have to be home for a Turn-On order.
On and Delayed Match
How will the discount appear on the GNG bill?
As a separate line item
A customer calls this number to locate lines.
811
What price plan requires a deposit?
Variable Market Limited
Where can you cancel a marketer switch order?
Banner
The latest date and time a customer can cancel a marketer switch.
On the 19th before 6pm
Another name for Base Charge
Pass through charge
Customer's that threaten to switch away from GNG are referred to as...
V.I.P. customers
What 2 price plans are only available during a new enrollment if the customer is eligible?
Market Intro and Pre-Pay
You can send a current customer, Refer a Friend, information using this tab in Banner...
Military and Senior Citizen
The True Blue notes show perks for customers and helps GNG cross promote other businesses, but it also shows when a customer's...
Price plan is going to expire or up for renewal
Meter statuses...
On, Off-locked, Off-sealed, Delayed Match, Removed, Blank