Forbes
Menu
Steps of Service / SOP's
General Knowledge
Sea Island
100

How much time does staff have when filling refilling a guests drink or a follow up round is offered when a guest beverage is almost half empty?

What is 30 seconds?

100

What are the two allergens in the smoked chili jam?

What are seafood and garlic?

100

Is it mandatory to replace clean silverware after each course even if the guest didn't touch or use it?

What is Yes, the standard is every time

100

What is the meaning of L'Orangerie?

What is a room or dedicated building, historically where orange and other fruit trees are protected during the winter, as a large green house or conservatory?

100

What are all of the breakfast options on Sea Island properties?

What is Tavola, Wonderland, Oak Room and Inn-Room dining.

200

When speaking with guests, staff needs to avoid using what kind of language?

What is slang and excessive use of phrase fragments?

200

What bourbon is used in our Coconut Aged Old Fashion?

What is Michter's US 1 Small Batch?

200

If staff sees a guest get up from their table during their meal, what should staff do while they are away from the table?

What is fold or replace their napkin?

200

What is the portrait in front of the host stand and why is it important?

What is a portrait of Howard Coffin. He was an automobile engineer mogul from the gilded age and is the founder of Sea Island?

200

What major event was held on Sea Island by major world leaders and in what year did this occur?

What is the G8 Summit was held here in 2004 and included leaders from USA, Japan, Germany, Russia, UK, Italy, France and Canada.

300

On guests arrival what do we offer assistance with?

What is personal belonginings?

300

This popular appetizer is made of using immature soy beans which contributes to a slightly sweet and nutty flavor.

What is edamame?

300

Do we allow guests to bring their own wine into Georgian Rooms?

What is No, unless it is bought from Sea Island?

300

By law bourbon must be made from at least 51% of this grain?

What is corn?

300

What is our vision statement or motto at Sea Island?

What is "Enriching Lives"?

400

When a guest makes a request that we typically can not accommodate, staff does not decline any request but offers what?

What is appropriate alternatives?

400

What is Tobiko?

What is flying fish roe?

400

How much is the cancelation policy of the Georgian Rooms if it is cancelled within 24 hour window of their reservation?

What is $75?

400

What animal is foie gras from in the United States?

What is duck?

400

Before taking any guests order what is the first thing that must be asked?

What is does the guest have any dietary restrictions, preferences or allergies?

500

According to Forbes wine standards, every table must be offered this automatically?

What is the Reserve/Master by the bottle wine list?

500

What does Jardiniere mean?

What is a French term referring to a dish garnished with vegetables?

500

What is the mignerdise and why do we give it to guests?

What is a bite-sized dessert, and it is served at the end of the meal to enhance the guests experience by offering something special?

500

What is an amuse bouche?

What is a small savory item served as an appetizer before a meal often to cleanse the pallet?
500

Structurally, what is the significance of the Spanish lounge?

What is, it is original to the Cloister hotel and most of it was dismantled piece by piece during reconstruction and assembled to its original structure?