AST Folks
If CST/Flight team has SDM, in AST we have RM. How many Regional Managers AST as per today?
4 RMs
Hey, do you know is AST use 2 different tools to handle call and email, can you guess where AST agents take calls?
Genesys, same as flight
One of AST job scope is to assist partner in handling payment, can you mention 3 out of 5 payment methods we offer to our hotel partners and host partner?
UPC, UPC on ePass, Ecard, TT, and Paypal
When a hotel has an issue receiving payment and AST can't handle it, can you name what department will AST escalate to?
Finance
AST Team is divided based on their market/language. Can you mention 3 AST teams in North Asia?
AST KR, AST JP, and AST GC
Since one of AST job scope is handling payment, where do you think AST agents check UPC information?
UPC
Do you know that in Agoda, we classify our property into 5 different categories, can you name 3 out of 5 hotel's classifications?
A, B, C, D, and U
When a hotel needs to contact a customer for a refund, do you think AST assist them?
No, AST needs to escalate/transfer to CST as they can't contact pax
Guess which one is the biggest team in AST when it comes to the number?
AST SSEAO
If CST and Flight are using confluence, what is the name of the knowledge base in AST?
Agodapedia
Still talking about payment, this payment method is only available for Agoda Home Partners, which payment method is that?
Paypal
Same like in Flight, when AST agents receive a phone call, they need to verify the caller. Do you know what information is needed for verification?
Mandatory: HID, Hotel name, and email address
Extra info: Caller name and designation
This AST Team is level 2 agent and they handle Global Chain Hotel and bulk request from L1 agent, what AST team is this?
AST Key Accounts
This is the main tool where AST can update hotel information, can you guess what it is?
YCS
You may ever hear about Hotel ID before, it's a set of numbers that act as hotel identification numbers, which automatically assigned to hotels when they register on Agoda.com, can you guess which country is Hotel ID 1 located?
in Thailand, the hotel name is Sai Kaew Beach Resort (SHA Plus+)
Many actions in AST requires approval from the relevant team, including changing star rating. Can you guess who will give approval to AST L1 agents for that?
AST Senior Team
Most of AST Teams are located in the respective country that they are handling, guess which teams that is are located in the country that they are handling?
AST VN, AST SSEAO, and half of AST GC (KUL)
Since we use different tool to handle email, can you guess what is the name of tool where AST agents used?
Engage V3!
Just like in the flight team, Agoda also works with many 3rd suppliers (we call it DMC ins AST) and each of the DMC suppliers is assigned to a specific DMC code, can you guess which supplier DMC code 3038 belongs to?
it belongs to booking.com, our sister company
High-valued properties usually are assigned a market manager. There are many actions AST L1 agents cannot perform/action without asking the MM approval. Can you name 2 actions that required approval from MM?
AGP deactivation and Channel Discount Deactivation