Networking
T/F
139.154.5.1 is a valid local ip
FALSE. ANY local IP starting with 139 or 169 means that we are not getting communication and no local IP TS steps should be followed
What information would we need to register an ATS 700?
The serial number (SN) and a valid local ip address.
(Client would locate this by pressing the wrench icon, enter PW and then press info)
Employees are being enrolled to use fingerprints for clocking in and out. If they don't want to wait 24 hours, what can they do to prompt fingerprint immediately?
An employee download must be sent through the activity scheduler after enrollment has been completed. Employees will then be prompted to place finger after entering their badge number.
T/F
Any Payroll or Time Only Admin can set up a new client-provided tablet.
TRUE. A registered Non-MCA Owner profile only needs to exist on the account, and the admin logging in cannot also be MCA.
What is the monthly bundle fee for leasing an ELO with FPR?
$104 for bundle package (ELO and FPR). The ELO without FPR would be $89 a month. ELO's are only available to lease. No buyout/purchase option.
T/F
192.168.1.155 IS a valid local IP address.
TRUE! Any local IP address that starts with 192, 172 or 10 would be a valid address.
Employee getting message stating "badge not allowed, please see supervisor". This message usually indicates that an ______________ is needed.
Employee download. This may be a new employee, or they may have had a recent badge number change. Ask if any others are having same issue Spot check profiles and then send download.
What steps would need to be completed first when setting up a KRONOS In Touch via WIFI?
Confirm we have a WIFI adapter ($250 sep piece) connected properly and walk client through steps to connect to their wireless network.
T/F
Alex is able to use any tablet or smartphone with our ADP Time Kiosk app
FALSE! There are specific requirements for client provided devices to work properly with our ADP Time Kiosk app.
Which clocking methods are available on the ELO?
Pin entry, Facial recognition and fingerprint. (FPR is an additional piece which would be included as the Kiosk with FPR Bundle on the Sales Order).
What does a device do when it is set up as "DHCP"?
It runs its own search for the first available local IP address.
1 employee is having constant issues when clocking in using fingerprint. What is an alternate clocking method we can offer?
TK+ Allowing badge access on the clock. TLM bypass biometric in Time Tracking, then send a download.
Employee receives error 06-4, Invalid Function for this employee. What does this mean?
Ensure employee is added to the timeclock or timeclock group and send employee download through activity scheduler.
How much does the ADP Time Kiosk cost?
$2.50/per employee per month, and it will charge for all employees regardless of usage.
ELO error "Content Failed to Load", what is the 1st and 2nd troubleshooting step?
Which command prompt would you use to obtain information on the network connection such as the computer’s Local IP Address (IPv4 Address), the Default Gateway, and the Subnet Mask
ipconfig (command must be run from client's computer)
What information should we check if we get an "ERROR 401" when registering an ATS 700?
We would verify the SN and registration code.
How much time would we allow after successfully walking Alex through registration steps on the In Touch?
All downloads can take up to an hour for completion. We will follow up with Alex once all are completed.
Which clocking methods are available for a client provided tablet?
Facial recognition or pin entry only. (Device must be compatible with system requirements to be able to use facial recognition).
When is it ok to factory restore an ELO tablet?
Never. factory restores will only be done if advised and under TSS guidance.
when using "IP shortening", how would this local ip address be entered on client's command prompt? 010.001.010.001
10.1.10.1
What steps would need to be completed first when setting up an ATS 700 via WIFI?
Confirm we have a WIFI adapter ($70 sep piece) connected properly and walk client through steps to connect to their wireless network.
When Alex has an issue with their clock communicating with ADP, what would be the first troubleshooting step we perform?
We run a Communications Test. (swipe M badge. tap Tests icon, then communications then play button.
Which two types of tablets are 100% NOT compatible with the ADP Time Kiosk app?
Amazon fire tablets and kindles are not compatible with ADP Time Kiosk app
A TLM client is getting an unauthorized user error message when trying to set up an ELO tablet. What would be the first thing we check?
We will activate the kiosk in TLM under the Client Set Up Wizard.