G
This is what the "G" in GLOSS stands for.
What is "get to know your guest"?
This is what the "L" in GLOSS stands for.
What is look at options together?
This is what the "O" in GLOSS stands for.
What is offer application and education?
This is what the first "S" in GLOSS stands for.
What is seal the deal?
This is what the final "S" in GLOSS stands for.
To establish a connection, you should exchange these with the guest.
What are names?
When sharing recommendations, suggest products from at least this number categories.
What is 2 or more?
Guests should be invited to engage in these two activities.
What is testing and applicaiton?
This assures you covered all bases and are not missing anything the guest might have wanted to add to their cart.
What is reading back the cart before payment?
This term refers to continuing the relationship after the visit.
What is clienteling?
This specific type of inquiry should be used to understand a guest’s needs and cannot be answered with a simple "yes" or "no".
What is an open-ended question?
You should aim to provide a total of this many product recommendations.
What is 2-3 products?
When a guest is testing products, you should follow this acronym. (+150 Bonus points if you can list what the acronym stands for.)
What is ACE? (Ask, Clean, Educate)
When closing, ground the guest by referring back to these.
What are the guests initial needs?
How relationship building happens "post-visit".
What is Endear?
The goal of "G" is to establish a connection and begin doing this.
What is building guest relationship?
Use FAB and PEM; these three-letter acronyms stand for __________ and __________ to position and introduce products to guests.
What is Features, Advantages, Benefits AND Pictures, Emotions, Memory?
Introduce these two types of groupings to help build a routine.
What are pairs and sets?
Drive the order to a close by navigating through these.
How relationship building happens "in-the-moment".
What is opting into marketing and tagging on Shopify?
These are the two core values for the "G" stage
What is inclusive and curious?
This is the specific value/mindset assigned to the "L" phase.
What is discernment?
This is the value associated with the "O" stage.
What is courageous?
This is the value/ mindset required for this stage.
What is results driven?
This is the value for the final stage of the ceremony.
What is devoted to the customer?