List three qualities you should want in a friend
Lots of examples
True or false: Communication is the sharing of feelings, thoughts and information with another person. Good communication skills are essential for making and maintaining healthful relationships.
True
True or false: active listening is not essential in communicating with others
False
True or false: Your overall health does not depend on your ability to resolve conflicts
False
When do you need a mediator?
When two sides can't reach an agreement
What type of relationship is among the most significant in your life?
Friendship
List 3 important communication skills
1. Choose the best way to communicate, 2. Send a clear message, using I-messages. Be polite, 3. Listen to the other person, 4. Make sure you understand each other. Tell what you heard from the other person. Ask what the other person heard from you.
True or false: Active listening is a way of responding that shows you hear and understand the speaker
True
I messages
What is an example of The “sulker”
When sulkers are hurt, they don’t say anything. Sulkers use the silent treatment and expect you to figure out why they are upset.
What is a relationship?
The connection a person has with other people
How has technology changed the way we communicate with each other?
Communicate through text messages, social media
Less person to person, more with phones/computer
Active listening is a way of responding that shows you hear and ______ the speaker
Understand
A conflict is a ___________
disagreement
How is negotiating used in part of conflict resolution?
discuss a conflict to reach an agreement, come up with a compromise.
When you negotiate, respect the others person’s ideas, seek common interests and avoid angry outbursts.
Friends can have a positive or negative influence on your health and well-being. What is a risk behavior and a healthful behavior?
Lots of examples
Give an example how non verbal communication can be an important element of effective communication
Body language can reinforce what you say or contradict what you say leading to mixed messages/confusion
How can you show you are actively listening?
Don’t interrupt, but look for opportunities to ask questions to make sure you understand what the speaker is saying. Give feedback. Repeat or rephrase what the speaker has said. This shows that you are interested and listening.
List 3 or more conflict resolution tips
Focus on the problem not the person, Understand the other person could see the problem differently to you, Try to use ‘I’ statements “I think, I feel…”, Listen to other person’s feelings, thoughts and wants, Look for a solution that will satisfy everyone involved, Understand this could mean you have to make a compromise
What is a mediator?
a responsible adult that helps settle a conflict
To be a good friend, you will have to display these four qualities
Loyalty, Reliability, Sympathy, Caring
What two elements should be included in an I message?
The action that happened and how it made you feel
With your team, demonstrate active listening
Lots of examples to use
Conflict resolution skills are steps you take to settle a disagreement in a healthful way:
1. Stay calm, 2. Talk about the conflict, 3. Discuss possible ways to end the conflict, 4. ____________
Agree on a way to settle the conflict
What is tactful?
Knowing what to say without offending others