A: Definitions
ADDIE model
Five-step instructional design process that governs the development of learning programs
Bias
Occurs when an appraiser's values, beliefs, or prejudices distort performance ratings.
Chain of command
Line of authority within an organization
Distance learning
Process of delivering educational or instructional programs to locations away from a classroom or site
Employee engagement
Employees' commitment to an organization; willingness to put in effort that promotes the effective functioning of the organization.
Assessment centers
Assessment tools that provide candidates a wide range of leadership situations and problem-solving exercises
Broadbanding
Combining several salary grades or job classifications with narrow pay ranges into one band with a wider salary spread.
Code of conduct
Principles of conduct within an organization that guide decision making and behavior; also known as code of ethics
Diversity
Differences in characteristics of people; can involve personality, work style, race, age, ethnicity, gender, religion, education, functional level at work, etc
Employee surveys
Instruments used to collect and assess employee perceptions about the work environment.
Assets
Financial, physical, and sometimes intangible properties an organization owns.
Behavioral interview
Type of interview that focuses on how applicants previously handled real situations.
Communication competency
The ability to effectively exchange information with stakeholders.
Due diligence
Necessary level of care and attention that is taken to investigate an action before it is taken
Employment at-will
Principle of employment in the U.S. that employers have the right to hire, fire, demote, and promote whomever they choose for any reason unless there is a law or contract to the contrary and employees have the right to quit a job at any time.
Auditory learners
People who learn best by relying on their sense of hearing.
Balanced scorecard
Measurement approach that provides an overall picture of an organization's performance as measured against goals in finance, customers, internal business processes, and learning and growth
Compa-ratio
Pay rate divided by the midpoint of the pay range.
Developmental activities
Activities that focus on preparing employees for future responsibilities while increasing their capacity to perform their current jobs.
Enterprise resource planning (ERP)
Business management software, usually a suite of integrated applications, that a company can use to collect, store, manage and interpret data from many business activities.
Affinity diagramming
Data sorting technique in which a group categorizes and sub-categorizes data until relationships are clearly drawn.
Benchmarking
Process that compares performance levels and/or processes of one entity with those of another to identify performance gaps and set goals aimed at improving performance
Comparable worth
Concept that states that jobs requiring comparable skills, effort, responsibility, and working conditions filled primarily by women should have the same job classification and salary as similar jobs filled by men
Diversity dimensions
Framework for understanding the range and complexity of diversity; includes four layers (personality, internal dimensions, external dimensions, and organizational dimensions); also known as identity group
Environmental scanning
Process that involves a systematic survey and interpretation of relevant data to identify external opportunities and threats and to assess how these factors affect the organization currently and how they are likely to affect the organization in the future.