Widening The Pool
Input from a wide enough pool of individuals?
What is surveys.
What differenciates high performers from the pack?
What is the downfall of having a packed schedule?
You're always stressed about time, and you can't be fully mentally present for activities you're engaged in.
The best yardstick of all measuring customer/member satisfaction.
What is would they recommend you to any of their friends?
To develop consistency, you should look at your schedule and ask yourself what question?
Do I have the time to do what I say I'm going to do.
How had the rehearsals helped Courtney when she became a sales manager?
Always prepared.
What is white space in your calendar?
Spark activities you have identified as valuable for your life.
What was Angie's first step in trying to do less?
See what exactly she could let go off.
Why is it not a good idea to compare ourselves to our competitors?
What is they may have low standards.
Angela Lee Duckworth's research on grit states success comes from what?
Sticking with your goals.
What was the outcome when Courtney tried to earn Google's business?
They got the contract, but Google did not want to work with Courtney.
When should you plan a realistic to-do list and what is it?
At the end of the day, and 2-3 tasks that must get done to move your initiatives forward.
What rule did she create for herself that turned out to be useful?
If she was going to give her time, it would be to support causes she cared about.
What did Horst Schulze bluntly tell one fast food executive?
You're the best of a bad lot.
What is an archenemy to consistency?
Complacency.
If you're so busy that your routine is killing your credibility, a great place to start is with what?
Basic time management.
Why should you start your day by doing the thing you want to do least?
Eliminating these distractions early in the day frees us up mentally so we can be present for the rest of the day.
How are consistency and busyness different?
If you are overworked, stressed, and clearly not performing at your best throughout the day, there is no way you are demonstrating consistency. Scale back on your obligations.
What is a better form of benchmarking?
What is measure how you're doing compared to how you were doing a year ago or three years ago.
Should you have an all or nothing approach to your goals?
You should have contingencies, plans for friction, or a plan B to demonstrate flexibility.
When Courtney and Angie started their business, who were their first two clients?
Walmart and Burger King.
How often and when does Spark recommend responding to emails?
Twice a day; midmorning and late afternoon.
What was the second step?
Make some tough decisions on what she was going to stop doing and what she wasn't going to start doing.