Before & After
Customer Service
Random Facts of Event Life
Systems and Tools
People Who Work Here
100

This is where signage for recurring events is stored 

What is the Orange Folder?

100

This is the first thing you should do upon initially meeting a client

What is introduce yourself to the client?

100

Boxes, furniture, supplies, are never stored here

What is obstructing Emergency Exits or Fire Exits

100

This tool is used for most communication on the Events team; it is also a good tool to share event changes and needs during events

What is slack?

100

This person is the Program Director for EDU?

Who is Bethany?

200

A document that is printed everyday and used as a communication tool for events

What is the ROS?

200

This is how often you should check-in on the client or refresh their coffee/tea/water service

What is at least once every hour?

200

These are the days the linens are placed out for pick-up, and these are the days the linens return

What are Mondays/Thursdays and Tuesdays/Fridays?

200

This is where all events information can be found

What is the EC Drive?

200

Name at least 2 EDU Instructors

Who are Miles/Roger/Wes/Jack/Scott/Matt?

300

The person whose perspective you use to examine the space to ensure you are event ready

Who is the client?

300

These are the names of the "Crazy NFL Ladies"

What are Tiffany and Misha?

300

***Safety First*** This tip can keep you from getting shocked when setting these large tables

What is do not connect all the nomads and then plug them into a single source?


300

We use this online tool to book conference rooms for members, and reserve space for clients

What is Roomzilla?


300

This person is the Membership Manager

Who is Stephen Mok?

400

This is the location to find and store sign stands

What is behind the pipe and drape?

400

When event guests arrive if you are in the lobby these are 2 things you ALWAYS do

What is greet the event guests, and direct them to the appropriate space?

400

Members and students access the bike storage and member locker room during events in the Underground space through this

What is the back elevator?

400

"OMG the lights went out on the Rooftop", these are the steps you take to problem solve

What is first check the reset button on the outlets, then slack Luke if power is not restored...

400

These are the names of the Community Coordinators

What are Lolly/Lauren and Natasha?

500

This person is responsible for the setup/breakdown and overall execution of the event

Who is the EC assigned to the shift/event?

500

This person directly affects the experience of each client

Who is the Event Coordinator?

500

This is how we check out a guest fob

What is record fob and individual in the Seattle Fobs & Keys Spreadsheet and take a photo ID to hold

500

Name at least 3 places event supplies are stored

What are the 4th Floor Kitchen, 4th Floor Storage, the Underground, the Rooftop, etc...

500

This person is the General Manager of Galvanize Seattle

Who is Caroline Esmurdoc?