GB On Point
When a customer walks into the store, and asked for technical support, where do you direct them?
Apple Support App.
What is the capital of Turkey?
Ankara
100
Unilever
What is the cost of a battery replacement on iPhone 15 pro?
AED 385
100
Vietnam
Express Appointment
What is the capital of Canada?
Ottawa
200
Peugeot
What is the cost of a MacBook Air display?
AED 1,749
200
Mexico
Customer walks in with physical damage, Find my off, backup done, what are we offering them?
Express walk in appointment through on point and position express replacement with apple support.
What is the capital of Kazakhstan?
Astana
300
Twitch
What is the solution to a broken iPhone vibration?
Replacing the Taptic Engine
300
Romania
What are the top benefits of using C&P on point when booking a walk in?
1. PSD
2. Conversion opportunity
3. Efficiency
4. Time saving
What is the capital of Australia?
Canberra
400
Longchamp
When booking in a device for repair, what are some steps to ensure a smooth RFP experience?
1. ID/Correct Name/Alt pickup
2. Cosmetic condition/Photos
3. Phone/Email
4. Positioned data loss
400
Finland
When a customer walks in for pickup, what is the process of checking them in?
Check the email they received for the repair ID and probe to understand if they have multiple pick ups or just one.
What is the capital of Nigeria?
Abuja
500
Polaroid
What is the method used to change a forgotten Mac user password?
1. Through terminal
2. Erasing the Mac
500
Ethiopia