Order types
What is self-delivery?
When the restaurant has their own delivery
Mention the 2 ways that restaurants are able to receive orders
Fax
POS
GFR
Where do you need to fill the UUID?
In Compass West
Mention 1 benefit of having guided workflows
Reduce the time
Simplify the process.
Better customer experience
What is the most common macro Dcare agents use to fill the ticket?
Phone note template
Is when an order can be place with 7 days in advance?
Schedule orders
One reason the restaurant is not able to receive the fax with the order, Could be?
Fax ran out of paper
No signal
What is the name of the tool we use to take calls?
Five 9
True or false// Are you able to type a note if you are following the cancellation workflow?
True
Mention 3 things you need to fill out in Compass West to complete the ticket successfully.
Primary Reason Code
Secondary Reason Code
UUID
Assignee
Form
Is when we have the menu of non-contracted restaurants?
Place and pay orders
Is the online portal some restaurants have to confrim the orders?
GFR
What is Verint?
The tool we use to check our schedule
In what case we can cancel an order for a driver?
Order was picked by a different driver
How do you send an email to the driver?
Changing to public reply in the note
Taco Bell, KFC are type of....
JIT orders
True/false: The restaurant receive automated calls to advise them there is a new order.
True
Where we can find all the policies and procedures?
Zendesk guide
Where are you going to be able to find the cancel option?
Compass East
If a restaurant is out of an item, What is the macro you need to select to provide the information to Rcare?
Transfer to RCare::Menu Update
What is tapingo?
On campus orders
True/false: To confirm an order received via email the restaurant needs to reply to the email..
False
What is CDJ?
An email with important information from GH
What is the last step when cancelling an order?
Save and submitt
In how many days Flo contact/resolve the issue for the driver
3-5 business day turnaround time