By the numbers
what year did tioga open? and when did the wc open
2007 1984
What does smart goal mean
Specific
measurable
attainable
Realitic
Timely
Why do we have the line?
When owner Joe Cirulli was putting together the exercise floor of his first club, he asked "how can I set up the equipment so my mom and dad would know how to work out?" And, "the Line" was created.
What is the company rock
We will gain and retain members
What is the company's vision
To become known as one of the best companies for the world.
when the expansion is complete, what will happen to the old personal training space?
expansion of our leg den
what is the core purpose
To create an experience that helps people get the most out the life and inspires them to become their best!
Why the Cold Pool?
As a way to fight arthritis and fight the inflammation of the joints.
What is GHF's kids club rock
We create such an engaging experience for the children that they want to drop their parents off at the gym. We give parents the peace of mind knowing their children are receiving social, emotional, and educational benefits in a safe environment.
What is the company mission
To inspire an entire community
What is going in the expansion upstairs?
Personal training/functional training space
What is the responsibility of each employee?
Success of entire company
Success of their department
Success of their job you are hired for
Why do we have a point system
So there would be an equal level of tolerance of what was allowed
What is the housekeeping rock?
We set the tone for the member's experience by keeping every aspect of the club exceptionally clean. We integrate people into the GHF familv with an incredible awareness in assisting them with their needs.
What is the front desk rock
We sincerely welcome people into the club and male them feel good about having been in our facility. We will provide solutions with the knowledge of where and how to access information so no question goes unanswered
what is going in the expansion downstiars
hot yoga, and something not yet announced
What are our 4 core values?
Integrity
Hardworking
Create our own future
Extraordinary commitment to helping others
How did ReQuest get started?
After Joe tore up his knee and realized that he could do it better.
What is the supervisor rock?
Lead all staff to exceed service expectations. Motivating and coaching the staff, being accountable for all club operations, and exceeding the service expectations of all customers.
What are at least 4 of the 7 aspects of the company culture
1. a learning and challenging environment that develops leaders
2. an environment of teamwork
3. appreciation and reward for exceptional performance
4. Continuous Improvement
5. Sharing Knowledge
6. Uncommon level of commitment to our physical environment
7. Creativity and Innovation
How many years has GHF been in business?
47 years!
Name all aspects of Priority #1
Be warm and friendly
Say hello and goodbye
Escort
Introduce and use first name
Why did we start Chill?
After several deaths in Joe's family and most especially with the death of the spouse of a close family friend, he realized how much stress impacts the body mind and soul and that we needed to create a relief for it all.
What is the floor rock
We will motivate people to achieve their desired results while building lasting relationships.
We give our members the gift of fitness by helping them overcome the mental and physical barriers associated with living a healthy lifestyle.
when is probation used
when is a pfi used
Probation are for presenteeism issues, i.e. late/no show
PFI - performance related issues