I did my taxes tho!
I filed my 2020 return and already received it, information I read on your website indicated I am eligible for a 3rd payment based off of my 2020 return, am I not getting a payment or what?
You DO NOT need to take any further action if you filed a federal income tax return for 2020. If you provided a routing and account number on your return, your third payment will be sent to that account.
The IRS will continue to process 2020 tax returns and issue additional payments in 2021 to individuals who have not already received a third payment or who are eligible to receive an additional amount if their initial payment was not based on their 2020 tax return.
If you are in this situation and eligible for the third Economic Impact Payment or an additional amount based on your 2020 federal tax return:
If you do not receive a payment this year, you may be eligible to claim the 2021 Recovery Rebate Credit when you file your 2021 tax return in 2022.
(EIP3 - Topic E 1st&2nd)
I'm trying to find the exact amount issued for my 1st and 2nd EIP, but it keeps telling me Payment Status Unavailable.
Get My Payment will not show the amounts of your Economic Impact Payments.
To find the amounts of these payments:
(GMP Payment Status #5/RRC F2)
So I qualified for both the first EIPs but you never sent them. I did that recovery thing like y'all said, but still haven't got either payments. When am I getting my payments?
If you are eligible for a refund of your 2020 income tax, then, the amount you receive for the Recovery Rebate Credit will be included as part of your 2020 tax refund. It will not be issued separately. You can check the status of your refund under Where’s My Refund? Generally, you will receive your refund within 3 weeks if you file electronically or 8 weeks if you mail your return. If the IRS identifies an error in your calculation for this (or anything else reported on your return), it could cause a delay while we make any necessary corrections.
(RRC E1)
Can you tell me more about the Advanced Child Tax Credit, I got kids and I need that money.
Referral to the AdvCTC Line - 800-908-4184
(Referral Job Aid)
So I know I need to claim the RRC to get any of the payments I am missing. I claimed my 3rd payment for $1,400 on this 2020 Tax return but that I didn't receive that amount with the rest of my retrun.
EIP3 is NOT part of the 2020 RRC. EIP3 payments will be issued throughout 2021. Taxpayers can claim the 2021 RRC if they have not received it or if they are entitled to more based on their 2021 return.
(RRC Job Aid)
When I filed my taxes I owed some money, I've made my payments electronically, I qualify for a third payment and am wondering if you'll send it to the account I paid with.
Possibly. When there is no banking information available, before issuing a U.S Treasury check or EIP Card, Treasury's Bureau of Fiscal Service has provided IRS account information from agencies issuing benefit payments including the Office of Personnel Management, Railroad Retirement Board, Social Security Administration, Thrift Savings Plan, and Department of Veterans Affairs. The banking information can be either where a U.S. Government payment was sent or an account where an individual paid the U.S. Government.
(EIP 3 Topic G - 7th)
It tells me my address is wrong, I KNOW my address!
Use the U.S. Postal Service’s ZIP Lookup tool to look up the standard version of your address and enter it into Get My Payment exactly as it appears on file with the Postal Service.
(GMP Error Messages/Lockouts)
Have you guys even started sending out that 3rd stimmy, I heard it was approved earlier this year and still haven't received anything!
The IRS started processing payments on Friday, March 12, 2021 to eligible taxpayers who filed a 2019 or 2020 return, including people who don't typically file a return but who successfully used the Non-Filers tool on IRS.gov in 2020. We'll continue issuing payments throughout 2021.
(EIP 3 Topic A - 3rd FAQ)
Your website says my payment was deposited in one of my old accounts over a week ago, I know the account isn't closed, but unfortunately I have no way to get to that account.
This would be a Valid Transfer.
PT Criteria has been met!
(Transfer Job Aid)
I filed my 2020 return for that RRC for my two missing EIPs and I received a notice CP23, something about changes made to my return and now I owe YOU money?! THAT'S IMPOSSIBLE, I have all my tax records from the past 5 years in front of my right now!
First you would want to probe about the paragraph on the notice that explains what change was made to their RRC. Provide any general information within the FAQs. Then proceed with a transfer to the IRS, but also explain there is a number to call in the upper right hand corner of their notice if the transfer doesn't got through or they need to call back.
(RRC FAQ G5 Job Aid)
I've always filed my taxes, but I haven't received any of the three payments. I thought all taxpayers got this?
Each Payment has it's own eligibility criteria, I'd be happy to go over each of those with you and see if you are eligible for any of the payments and if you are I'll let you know how you can recover the first and second.
(EIP1,2&3 Eligibility Topics/If Eligible RRC Topic C1)
It keeps giving me an error, saying my social is incorrect, that's just impossible.
If the information you enter to verify your identity in Get My Payment doesn’t match our records, you’ll receive an error message. To avoid this:
Double-check what the application is requesting.
Make sure what you enter is accurate.
(GMP - Error Messages/Lockouts)
Because you guys dragged your feet processing my 2019 Tax Return I never received my 2nd stimmy, 2019 has finally been processed and now I'm being told you CAN'T issue my stimmy. Explain to me why and is there anything I can do now?
If your 2019 return was not on file or was not processed when the IRS was issuing the second EIP, legislation did not allow us to use the 2018 return like we did for the first payment. In addition the IRS delivered the second EIP as rapidly as possible, as required by law. Due to the compressed timeline, the IRS is unable to reissue any payments. If you haven't already, file your 2020 return and claim the RRC in order to receive your payment.
(EIP2 Common Questions)
I need some more information about my Form 1041
Referral to Business Tax Line - 800-829-4933
(Referral Job Aid)
How many steps in "Day in the Life"
8 steps
(Day in the life Job Aid)
When I filed my 2020 return my AGI made me ineligible, but now I hear the IRS is excluding some of my unemployment income from my AGI, which will make me eligible, how do I get my payment now?
If we determined your eligibility and amount for a third EIP using your 2020 information but you didn’t qualify for it or received less than the full amount because of your 2020 AGI, we’ll determine if reducing your AGI for the unemployment exclusion now makes you eligible for a third EIP or for more EIP. If so, we’ll issue your payment at a later date by direct deposit or as a paper check.
(EIP 3 Topic G - Last on list)
I receive Railroad Retirement benefit and when I check your website it tells me a payment was issued and deposited, but I've never seen this account number before should I be concerned?
If you did not file a tax return and you receive SSA, RRB, SSI or VA benefits and your benefits are currently deposited to a Direct Express card, then your third Economic Impact Payment will be deposited to that card. The bank information shown in Get My Payment will be a number associated with your Direct Express card and may be a number you don’t recognize.
(GMP - Bank Account Information)
The website finally updated and says y'all mailed out my 3rd stimmy July, 20th 2021. I am so happy and grateful, but please tell me it's coming on that debit card thing again I hate checks!
Beginning in May 2021, debit cards will no longer be mailed for the third Economic Impact Payment or the plus-up payment.
(EIP3 Topic D FAQ)
I filed my 2020 taxes electronically, about 4 weeks ago I got confirmation you guys accepted them, but I messed up on the questions about student loan interest paid.
This would be a Valid Transfer.
(Transfer Job Aid)
Note: You may also want warn the caller of the high call volume and that sometimes transfer do fail, prior to transfer please consider providing Referral to Individual Tax Line and always Set Your Caller For Success by providing the proper steps to navigate the IVR.
After you have logged into all your systems and are ready to go on queue in Genesys, what three things must you have open and ready before going on cue.
IRS SPSC EIP Job Aid
Transfer Job Aid
IRS SPSC website (SharePoint)
(Day in the Life Job Aid)
I filed electronically and provided you my banking information for Direct Deposit, my return was deposited in that account and I expected you to deposit my 3rd stimmy in the same place!
If your account is closed or a direct deposit was returned from your bank for any other reason, the IRS will reissue the payment as a U.S. Treasury check or an EIP Card to the address we have on file for you. This is generally the address on your most recent tax return or as updated through the United States Postal Service (USPS).
(EIP3 Topic G - 9th question)
It says "Try again later", when though?
24 hours.
(GMP Error Messages/Lockouts)
I still haven't received my 2019 return, can y'all figure this out so I can finally file my 2020 and claim my money y'all FORGOT to send me!
If your 2019 return has not completed processing, you can still file your 2020 tax return and claim the Recovery Rebate Credit, if you are eligible. Avoid refund delays, file a complete and accurate tax return. File electronically and the tax software will help you figure your Recovery Rebate Credit. Also refer to 1040 line and set caller for success with navigating IVR to answer questions about their 2019 return.
(RRC C2 and Transfer Job Aid)
I need to reset my PIN for my EIP card.
Referral to MetaBank - 800-240-8100
(Referral Job Aid)
Minimum amount of times you should check your work email daily.
Minimum of 2 times daily, once at the beginning of the shift and once before you leave for the day.
(Day in the Life Job Aid)