Customer Service
What should you say even if someone doesn't buy cookies?
Thank You!
What is the TOP SELLING cookie?
Thin Mints!
What materials do you need to bring with you to sell cookies?
Order form, pen, money envelope.
Which cookie is dipped in a mint chocolaty coating?
Thin Mints
Which cookie is inspired by a delicious campfire treat?
S'mores!
What should you practice before going out to sell cookies?
Introducing yourself.
Speaking clearly and confidently.
Why do we sell cookies?
Cookies taste good.
To raise money for our troop to do fun things.
What could you bring with you to sanitize hands and pens/clipboards?
Wipes
(or hand sanitizer)
Which cookie is chocolate-covered with peanut butter?
Tagalongs
What is the NEW name of the lemon-flavored cookie?
Lemon-Ups
What could you say to a customer who does not know which cookie(s) they want to buy?
Tell them your favorite!
Ask them if they prefer chocolate or no chocolate.
Introduce the newest cookie.
Customers can choose to donate the cookies they buy; where do donated cookies go?
Donated cookies are shipped directly to our military, shelters, or food pantries.
Operation Thin Mint!
TRUE or FALSE
If selling cookies door-to-door, it is okay if someone you don't know invites you into their house to take their order.
FALSE
You should stay on the porch or outdoors.
Which cookie is made up of chocolate, coconut, and caramel?
Samoas
Which cookie is Gluten-Free?
Toffee-Tastic
What if a customer does not have exact change?
They could write a check instead.
Bring change (small bills) with you to make change!
What do cookies cost this year?
Most are $4, but S'mores and Toffee-Tastic are $5
If you are not comfortable selling cookies in person, what could you do instead?
Use Digital Cookie
Call friends & family
Send out an email
Which cookie contains peanut butter layered between two oatmeal cookies?
Do-Si-Dos
Which cookie is in the shape of the Girl Scout emblem?
Trefoils (the shortbread cookie)
A customer tells you that she was once a Girl Scout.
What could you say?
That's cool!
What were some of the fun things you did as a Girl Scout?
How much was a box of Girl Scout cookies when you were a Girl Scout?
How can you let your customers know about your cookie selling goal?
Make a poster or sign.
Tell them your goal when you are selling to them.
What should you make sure to wear on your face if selling door-to-door (in-person)?
A mask!
Which baker does our Council use: Little Brownie Bakers or ABC Bakers?
Little Brownie Bakers
Which 4 cookies do not contain any chocolate?
Trefoils, Toffee-Tastic, Do-si-dos, & Lemon-ups