Show:
Classes
Evolve Trivia
Who's Who
Designated Duties
Polices and Procedures
100
4 reasons why we keep reservations pending
What are 1. pet fees, 2. owner first bookings, 3. traveling screening 4. payment errors?
100
Where did Evolve 'evolve'
What is Adam Sherry's basement
100
The mascot for Valuedictorican
Who isNorma
100
"I am currently staying at a property that I booked with you and there are bed bugs in all the beds!"
Who is the Customer Experience Team
100
The definition of our damage protection policy
What does Evolve use in lieu of a damage security deposit, Evolve charges a non-refundable fee which provides up to $3,000 of coverage towards unintentional rental property damages
200
The method accepted and the method used to correct a payment error
What is Part 1:Visa, Mastercard, or Discover Card Part 2: OLB Retry
200
Name 5 core values
Earn It Build Loyalty One Interaction at a Time Communicate Often, Honestly & Directly Embrace Change Stay Hungry & Humble Care Be Efficient Take Risks Learn Every Day Have Some Fun Along the Way
200
Name the 5 managers of the TA team
Who are Olivia, Danny, Paul, Katlyn, Katelyn
200
"I would like to change the minimum night stay for my property"
Who is The Homeowner Support Team
200
Our basic travel insurance option that we offer
What covers up to 100% of your non-refundable trip costs if you cancel due to illness or injury, plus additional benefits. Travel Insurance is available, at your option, for 7% of your trip cost and can be added to your reservation on the check-out page. Subject to terms and conditions.
300
Evolves Cancellation Policy and why
What is "all funds paid become non-refundable and dates non-transferable" Evolve is not the merchant of record- the money is going straight to the homeowners account
300
On what platform was the first Evolve reservation made?
What is Craigslist
300
The name on our automated emails
Who is Caleb
300
"I booked a property a week ago and would like to add Travel Insurance to my reservation"
Who is the Travel Advisor Team
300
"I want to have a wedding at this property and want to view the property first" How do you proceed?
For security and privacy reasons, Evolve does not allow any showings at our properties.
400
Explain the difference in payment process for a booking within 30 days and a booking outside of 30 days
All reservations made within 30 days are paid in full. Outside 30 days, Evolve only collects 30% of the total nightly rate and taxes. The final payment is automatically taken from the card on file 30 days prior to their stay.
400
What county has the most Evolve listings
What is Summit County
400
The legendary, one and only "burrito man"
Who is Mario!!
400
"I currently own 2 homes that are listed with Evolve and I actually have a third I would like to get set up"
Who is the Regional Director team
400
5 "red flags" you would find when screening a reservation
1. Names on CC and reservation match 2. distance of origin to destination 3. .edu email address 4. check in date is with 2 full calendar days 5. group size makes sense
500
Scenario: Name of the traveler is Nicole Cortina. Name on the credit card is Bronte Baer.
Reject booking if Bronte will not be present for the duration of the stay
500
What is the TA/CE Phone Number
877-818-1013
500
The 5 members of our leadership team
Who are Brian Egan, Adam Sherry, Justin McComb, Brian Becker, Caleb Olthoff
500
"I am the homeowner and the guest who just stayed at my property broke my window"
Who is Resolution
500
Explain the difference of added a pet fees when you are inside 30 days vs. when you are outside 30 days.
A pet fee payment is manually captured through the "create payment" button after a booking is confirmed that has a check in date within 30 days. If it is outside of 30 days, simply add the fee to the line items and the fee will be automatically taken with the final payment