Core Values
The feeling our customer gets when we provide service with a "cherry" on top.
What is Delight?
Service Delivery is the main role for this position, the front lines of our team.
Who is a technician?
We have 3 for Residential and 3 for Commercial. They both share Hassle-Free as one of them.
What are the 3 Uniques?
This process is to ensure customer satisfaction before you leave the property, and is an item on your job checklist before closing out.
What is a walk-around?
This is our highest ranking and most senior technician. His knowledge and expertise are relied on from the newest tech, to the Ops Leader, to the office.
Who is Jayshawn Darby?
The Core Value we embody when we are good to our equipment.
What is Care?
Larry is not just our owner but fills the following roles for this seat on our accountability chart:
20 ideas, Creativity and Problem Solving, Big Relationships, Culture Guardian and Research and Development.
What is the Visionary Seat?
This guarantee helps give our customers confidence in our service and cultivates trust.
What is the 100% Satisfaction Guarantee?
This process is to help retain existing customers by reaching out via phone to remind them of service recommendations.
What is the retention call?
This technician had the most 5 star reviews in April.
Who Is Jon?
When we live this core value we like to do it Smarter, not Harder.
What is Work?
The main role of our Estimator is sales. This is the other important role for this position.
What is Sales Admin Upkeep?
These are large goals to be completed in 90 days.
What are Rocks?
When processing payment on site, this is the preferred method to use.
What is the chip reader?
This technician is most often mention by name in customer praise.
Who is Joe Herrera?
This core value is applied to ourselves, our job, our customers and our coworkers and even our family if we want our relationships to be healthy.
What is Care?
The roles for this leadership seat include logistics and customer relations management.
Who is our Office Manager?
We put these on the IDS to Identify, Discuss and Solve them for good!
What are Issues?
Don't clean the window and inform the customer. Take photos and only clean when customer acknowledges release of liability via text ( in writing)
What is the process for cleaning windows with chips or cracks?
This team member single handedly more than quadrupled our retention outreach bookings year over year.
Who is Adrianna Ovalle?
This core value is so important that Rhianna uses it 5 times as a hook in a song.
What is work, work , work, work, work
Asset Upkeep is a critical role for this seat.
Who are the technicians?
Exterior Cleaning Experts
What is our Niche?
Bagging the downspouts and saturating the landscape are just a couple of steps in this important process.
What is the roof washing process?
This is the dad of the techs. He is one of our most dependable employees and everyone from top to bottom knows they can count on him to do it right.
Who is Brian?