Ritz-Carlton Culture
Ritz-Carlton Gold Standards
What is the Credo, 12 Service Values, Employee Promise, Three Steps of Service, and the Motto?
Opening Year of the JW Marriott brand.
What was 1984?
Marriott has hotels in ________ countries.
144
Name our Forbes Travel Guide Accolades and our Michelin Accolades Property-Wide.
What is GLO holds 21 Stars altogether?
Ritz-Carlton Hotel - 5 stars
JW Marriott Hotel - 4 Stars
Knife & Spoon - 4 Stars
Primo - 4 Stars
Ritz-Carlton Spa - 4 Stars
Knife & Spoon - Michelin Recognized
Primo - Michelin Recognized
The Ritz-Carlton - One Michelin Key
All Ritz-Carlton Employees in the group have their five-star pin and their Credo Card on them.
Check.
Ritz-Carlton Credo (One team member recites)
What is the Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal services and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. The Ritz-Carlton experience enlivens the senses, instills well-being and fulfills even the unexpressed wishes and needs of our guests.
The JW Brand Values.
What is Warm, Intentional, Natural, and Uplifting? Remember WINU. We are trying to win you over!
Marriott International has _____ hotels worldwide.
9,800
The Golf Course reopening date (as of right now) and includes what guests.
What is November 1st, 2026 and for GLO Member and Hotel Guests only?
FTG Standard: Staff's appearance is ________ with the property style and demonstrates a strong sense of ________ _____ and hygiene.
What is Staff’s appearance is CONSISTENT with the property style and demonstrates a strong sense of PERSONAL CARE and hygiene?
The Gentlemen who purchased the Ritz-Carlton and was the largest franchisee of a restaurant company.
Who was William B. Johnson who was the owner of Waffle House at the time?
JW Marriott Service Intentions.
What are
Be Present - Pause and Engage
Be Open - Lead with Yes
Be Thoughtful - Add the Unexpected
Be Swift - Hop to It
Be Exceptional - Enhance & Elevate?
Amount of nights and spending an Ambassador must stay per year to reach status.
100 night per year + $23,000 USD Spend
The opening dates of both hotels.
What is June 27, 2003 for the Ritz-Carlton and July 1st, 2003 for the JW Marriott?
FTG Standard: Staff is polite and maintains a _____ _____ and ___________ pace throughout the interaction.
What is Staff is polite and maintains a GRACIOUS TONE and APPROPRIATE pace throughout the interaction?
Cesar Ritz first four hotels he opened.
What was the Ritz Paris, Ritz London, Ritz Madrid, and Ritz Budapest?
The Griffin Stands For.
What is the Lion: Strength and Courage
Eagle: Vision and Flight?
Complete the J. Willard Marriott Quote: "Take good care of your employees, _____________________, ________________________."
What would be "Take good care of your employees, and they'll take good care of your customers, and the customers will come back."
The amount of Treatment Rooms at the Spa.
What is 40?
All participants must have all their DLZ Training completed.
The Sixth Diamond with its corresponding Service Values.
What was Mystique on top which includes Service Values 1-3, Emotional Engagement in the center of the Diamond including Service Values 4-9, and Functional on the bottom including Service Values 10-12?
J. Willard Marriott's and Alice Sheets Marriott's first business.
What was a 9-Seat Root Beer Stand in Washington D.C. in 1927?
Name a new Marriott Luxury Hotel that is scheduled to open in 2026.
What are
The Cape Town EDITION
The St. Regis London
W Sardinia
Villa Monaco, a Tribute Portfolio Hotel - Naples
JW Marriott Guanacaste, Costa Rica
Miraparque Lisbon, A Tribute Portfolio Hotel
Taghazount Bay Marriott Resort, Morocco
JW Marriott Tashkent, Uzbekistan
Hoi An Marriott Resort & Spa, Vietnam
Hotel The Mitsui Hakone, Luxury Collection, Japan?
The CEO of our Investors at Trinity Real Estate.
Who is Sean Hehir?
The four High Impact Classifications on a Forbes Travel Guide Hotel Audit.
What is:
Cleanliness & Condition
Graciousness, Thoughtfulness, & Sense of Personalized Service
Guest Comfort & Convenience
Sense of Luxury?