Immix lvl 1
Where should you grab alarms from?
Top of queue/ Process alarm button
How many tries does someone have to give you the correct password? If they are still incorrect, what are your options?
2, transfer to supervisor or hang up
Where are RAD alarms received and answered?
In Immix
What should you click as soon as you open the program?
Alarm handling/ White house
What do you say when answering the phone
Operator #
What is the first thing you look at after opening an alarm?
Notes
Which closeouts require outcome notes?
Police dispatch, Talkdown/Keyholder called, Other activity, Gate access
Where are the Previous Events located inside of RAD?
Underneath the live cameras - after the location has been selected
What is the first thing you do after opening autodialer?
Check password
What do you ALWAYS need to get from a customer
Password
Where do you find the site address and call list?
Details tab
Why would you park an alarm in Immix?
Supervisor requests the site, or a fellow operator requests a site (usually for phonecalls)
Besides viewing cameras, what is the one other function RAD is used for?
Talkdowns
Where do you find the previous events for a Manitou account?
Activity log
What should you do while searching for information
Mute the phone
What do you use to search an account?
Manual Patrol
What should always be included in TL closeout notes?
Who, What, Where, When. How > Result
Operator info or reference number if dispatching
How do you know you have a RAD alarm?
Event details will say RAD Alert
What are the 4 things you give the customer after verifying their password
Type of alarm, Area, Zone and Point ID
Where do you find the extensions list, and what type of transfer is required when transferring a call?
The passdown, warm transfer
What do you use to see where a camera SHOULD be facing?
Reference shot
Who are the three people you send tickets to and why?
AI- footage issues, ai issues etc
Customer Service- script changes & Notes
Asset Security- tech issues and changes that need to be made to an account
What is the name of the site we watch in RAD?
North Macon Presbyterian Church
How do you put a site on test?
Operations or on test search > select account > add > reason (persons name) > timeframe > area/zone/whole customer > save
What three things should you give a customer when they answer your call
Operator number, who you're with, the site you're calling for