Product Development
This type of team combines devs, designers, and product managers to deliver end to end value?
What is cross-functional teams?
Asylees express fear to either of these two entities, who then submit triggering documents
What is CBP and ICE?
This Global product helps officers make sure they cover all legal elements of interviews by providing suggested lines of questioning and guides
What is GINA?
Regularly engaging stakeholders through demos, roadmaps, and feedback loops helps build this crucial element for successful product development
What is stakeholder trust (or buy-in)?
A SNOW ticket from a user reporting the issue: "x document was uploaded erroneously to an e-processing case, please delete it" would be routed to this entity
What is STACKS?
This 3-part cycle is a core principle of the Lean Startup methodology (explained in "The Lean Startup" by Eric Ries)
What is Build-Measure-Learn?
Refugees are interviewed by officers of these two entities, one of which then submits the I-590.
What is UNHCR and DoS?
MPAs (Management Program Analysts) can use this to view applicants who are detained at ICE facilities
What is APSO Scheduler?
When dealing with conflicting stakeholder demands, we often use this structured negotiation strategy to align priorities and drive consensus
What is stakeholder alignment workshop (or prioritization framework)
Global Affirmative replaced this main frame system
What is RAPS?
This process emphasizes understanding target users, their needs, and the context in which they will use the product
Two ways an asylee in the U.S. can submit an I-589 application
What is MyUSCIS and Mail/Paper I-589?
What is eProcessing?
The correct response to a Stakeholder setting feature requirements and asking you to build x features for users to do specific tasks
What is "help us understand what problem you're trying to solve and how it aligns with business priorities?"
A SNOW ticket from a user reporting the issue: "Interview Notice not created for case" is routed to this domain
What is Scheduling team?
Balancing of business, user, and technology needs constitutes this
What is Whole Product Thinking?
Interview notices and biometric appointment notices are generated through Global using these systems.
What is NASS (National Applicant Scheduling System) and NGS (Notice Generation System)?
The Security Checks team has an integration with this entity for TECS (Treasury Enforcement Communication System)
What is CBP (Customs Border Patrol)?
The correct response to a Stakeholder setting deadlines saying "you need to have this feature done by x date"
What is "This feature may take x amount of time, but it could change based on LOE/technical complexity"
This case type is based on a lawsuit that was conditional on applicants in the mid 90s from Central America (including Nicaragua) having made an Asylum claim.
What is NACARA?
This practice involved quickly gathering input from users/stakeholders to validate assumptions and adjust direction, helping teams avoid building the wrong product.
What is short feedback loops?
This type of interview takes place after a positive Credible Fear screening, where the case is then converted to this process
What is Asylum Merits Interview (AMI)?
This type of hold is for identifying, screening, and adjudicating applications for immigrant benefits from individuals considered a "national security concern
What is CARRP (Controlled Application Review and Resolution Process)?
What's the correct response to a Stakeholder giving specific design feedback or saying "can you make x feature look/behave differently?"
What is "We tested this with our users, they said x, that's what led us to this design"?
This system integration can require a "Resoution Memo" to be checked.
What is TECS?