General Knowledge
Customer Service
Subscription
True or False
I bet you know this?
500

How many sections are in the weekday newspaper

 Two (2)

500

What time zone does Ontario fall under?

Eastern

500

When does Print Subsribers receive Globe2Go for free?

Print subscribers receive Globe2Go for free on days that they receive newspaper delivery to their home

500

Globe Digital  subscribers receive Globe2Go free of charge.

True 

500

Name the Artiste who sings this line

"Wait till me buck eh giant"

Valiant 

1000

Name three (3) categories that falls under section A of the newspaper

News, Folio,Editorial, Opinion,Local news  (for Toronto only)

Film  (Fridays), Life & Arts  (Weekdays)

1000

What type of ink is used to print our Newspaper?

Vegetable Ink

1000

Subscribers have access to the last _______ days of newspaper downloads and all regional editions are available for download on up to _______devices simultaneously. 

Subscribers have access to the last 30 days of newspaper downloads and all regional editions are available for download on up to 5 devices simultaneously. 

1000

All 5 regional editions of the newspapers are available for download via Globe2Go.

True 

1000

How many letters are in the alphabet. 

11 letters are in "the alphabet." 

1500

How often is The Report on Business magazine distributed, and when is it distributed.

It is distributed every month on the last Saturday of the month for the following month’s edition.

1500

Which province is the farthest behind in time 

A. Quebec  

B. Nova Scotia  

C. British Columbia   

D. Alberta  

British Columbia

1500

For Globe Digital, under the Under the “Subscriptions” tab name two options that are available to our customers. 

Under the “Subscriptions” tab

users can: 

- View account information

- Change contact name

- Manage email addresses

- “Primary/parent” accounts can also manage all linked accounts

1500

New print subscribers are excluded from dynamic pricing, and pricing for new subscriptions remains fixed

True

1500

Is the capital of Canada pronounced Antario or Ontario?

The capital of Canada is Ottawa.  

2000

In what year did The Globe launched the new Report on Business section in the newspaper

May 2015

2000

If a customer is receiving an error message when they try to log in on globeandmail.com, what should you do before contacting a PSS for assistance? 

A. Tell the customer you'll escalate the issue and that they'll be contacted within 48 hours with a resolution.

B. Try to replicate the issue yourself by logging in as the customer. 

C. Try logging in with your own globeandmail.com log credentials.

D. Ask the customer to try logging in on a different device. 

B. Try to replicate the issue yourself by logging in as the customer.

2000

Under the “Billing” tab name three things that our users are able to do?

•Update credit card details

•View payment history

•Obtain receipts.

2000

Subscribers of less than 1 year are not affected by the increase and the Sales team will decide when their price increases and by how much

True

2000

If you threw a White stone in the red see, what would it become? 

Wet 

2500

How many editions of The Report on Business magazine are distributed per year? 

10 Editions

2500

The Globe and Mail distributes other newspapers along with its own.  We refer to these other newspapers as
_____________________.

“alternate products.”  

2500

Name three (3) Investor Tools?

  

1.Portfolio

2.Watchlist

3.Company Pages

4.Interactive Charts

5.Stock Reports

6. Real-Time Quote

2500

The Report on Business magazine are  guaranteed for home delivery subscribers, and is also found in newspapers purchased at retail stores.


False 

The Report on Business magazine are only guaranteed for home delivery subscribers, and may not be found in newspapers purchased at retail stores.


2500

If two's a company, and three's a crowd what is four and five.

Nine