General Knowledge
What Colour is the newspapers logo printed in?
Red
In what section would you find Film reviews?
Arts and books
What method of payment is acceptable for Globe digital?
Credit Card
Print subscribers receive Globe2Go for free on days that they receive newspaper delivery to their home.
True
What building has the most stories?
Library
The Globe and Mail was founded how many years before Canada
The Globe was founded 27 years before Canada
On a Saturday, in which section would you find Travel, Home Design and Cooking content
Pursuits
What type of user is considered a "registered user" on Globeandmail.com?
Someone who is registered for a free Globeandmail.com
A Monday to Sunday New York Times subscriber has full access to online digital everyday of the week. A Sunday only subscriber only have access to online content on a Sunday.
False
What has four wheels and flies?
A garbage truck.
Apart from the New York Times, name the other three smaller newspapers that we deliver for?
The other smaller newspapers we deliver are the Korea Times, the International Express and the Weekly Guardian (both British papers).
What Sunday newspaper can you have delivered through the Globe and Mail
Sunday New York Times
What was the The Globe” app, formerly known as?
The Globe” app, formerly known as
the “Globe News” app
AdChoices is an industry compliance, program to give online readers less control over the ads they see based on their browsing.
False: AdChoices is an industry compliance program to give online readers more control over the ads they see based on their browsing.
What starts with T, ends with T, and has T in it?
A teapot
What icon / emblem is located next to the main “The Globe and Mail” title on the front of the newspaper?
A maple leaf
What complaint/complaints to process if a customer missed 2 Saturday paper in a row?
Missed Delivery complaint and a Urgent Message complaint
If a customer has FULL delivery service but will not be at their address on Saturdays of each week and is requesting to have their Saturday paper deliver to a different address. What would you do to honor the customer request?
Downgrade customer FULL service to a Monday to Friday service and create a new Saturday order a the requested address. Customer Service Topic
If a customer is paying through Apple or Google, they must contact Globe and Mail for payment or refund-related inquiries.
False. If a customer is paying through Apple or Google, they must contact these companies for payment or refund-related inquiries.
What has 13 hearts but no other organs?
A deck of cards.
Who is on the Canadian Five Doller Bill
Sir Wilfred Laurier
What are the steps taken if a customer cannot link their NYT online account?
Escalate this to the PSS team with the account details and a screenshot.
If a customer called in to locate their Globe2Go account for assistance and only shared apart of her email address: juliaarivard. What can be use to do a wild card search to locate the customer G2G account.
Percent (%) sign
True or False Our suspension policy dictates that the print subscription will continue to amortize AFTER the first 28 days of vacation stop.
False
Which word in the dictionary is spelled incorrectly?
Incorrectly.