2024 Goals
80%
professional performance in availability, ability, and alacrity.
What is a Hospitality Professional?
"If a guest says thank you, what do we say?"
My Pleasure
What is the Core 4?
Clean and Safe Environment
Great Food
Fast and Accurate
Genuine Hospitality
"Build a team that will charge ____ with a ____ _____, with you."
Build a team that will charge hell with a water pistol, with you.
Brisk and Cheerful Readiness
What is alacrity?
>21%
What is the labor goal?
"Business and guests dictate decisions, not the _____."
"Business and guests dictate, not the clock."
ie: breaks, scheduling, etc.
"The _____of the ____, affects the _____ of the _____."
What is "The handshake of the host affects the taste of the roast."
We expect w____ c____, not fast food a______.
We expect world class, not fast food amateurs.
H_____
H_____
S_____
What is Humble
Hungry
Smart?
NOW
What is No One Waits service?
13-15%
What is profitability goal?
"Dealers in ____"
What is hope?
"Why not __ ____?"
"What is My Best?"
Create a _____.
Explain immersion
30 days to build relationships with the team. Know them
Dea____ __ ____!
We are dealers in hope!!
40-45%
What is the digital engagement goal?
"Not ___ than, but _____ from."
"Not better than but different from."
"1st mile service is from the ____.
2nd mile service is from the _____."
"1st mile service is from the head.
2nd mile service is from the heart."
W____g H____s E_______y!
What is Winning Hearts Everyday?
Define LEAN
What is Elimination of Waste?
Glover Vision Statement
To be world class restaurant group in leadership AND guest experience.
To Provide NOW service for guest AND employees alike.
To Build and sustain a 3 restaurant Chick-fil-A franchise.
What is your store's 2024 sales goal?
Parmer $10-11 million
Braker $14-15 million
Snickers Bar
Our biggest competition, if we fail at running our drive thru well.
"Chick-fil-A is a ____ company who ____ _________."
"Chick-fil-A is a people company who sells chicken"
L.A.S.T.
What is Listen, Apologize, Solve and Thank?
in relation to Guest Recovery
Em____ Br____ Pr_____
What is the Employee Brand Promise?
CFA Corporate purpose
"To glorify God by being faithful stewards of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A"