ATT Hometech Protection
What is the monthly fee for Asurion Home+?
What is $25 a month?
Which part does building rapport falls under?
What is G- Gain Customer Interest?
What is HERO used for ?
What does SSO mean ?
Where can we find how much our customer has invested in their home devices ?
What is the Asurion Home Cacluator
What does ADH stand for? Name One Item
What is Accidental Damage From Handling.
What does GLOW stand for ?
Listen for Opportunities
Offer Solution
Win For the Customer
What does HERO stand for ?
H - Honor our Commitment
E - Engage with our Customer
R - Respect our customer time
O- Own the Resolution
How many times do you have to offer self service options on your call ?
What is once ?
What system do we use to notate our customer account?
What is Soluto Connect ?
On what day is our customer able to file their first claim after enrollment?
What is Day 31?
When would you use the Feel , Felt , Found strategy?
What is after customer says no
What are the three S's that are used in both HERO and GLOW?
What is Serve , Solve , Sell ?
Where can we text our customer a link to install a self service app ?
What is Soluto Connect or Expert tools
What system do we use to mark down our customer reply to our sales ? How often must we use it?
Every Call
What are the in-store services that are offered through ATP?
What are virus remover, data transfer, and PC tune-up?
$0 , $49, $99
When do we use Empathy and Assurance ? Be Specific.
- After we ask our customer what is issue or reason they are calling in today/
What are the 3 self service apps that we can offer our customer ?
What is my At&t app
Att Protech app
Photo Storage App
What is the per claim limit? What is the per year limit?
What is per claim $2,000.
What is per year $5,000.
What are the 6 Key Sale Behaviors?
Build Rapport / Establish Credibility /Whole Home Product Positions/Lead w/ Value and Benefits/Ask for the Sale/ Overcome Objectives.
What is the highest score that you can receive on your HERO score ?
What is 100
Why is it important that we offer Self Service Options to our customers ?
What is showing the value to our customers.
Showing our Client ( at&t ) that we strive to brand the company in a positive note
Empowers our customer to be self sufficient.
What tool do we use to look up troubleshooting steps ?
What is helix ?