Show:
Show Me the Money
Catch a Case
I'm Going Back
Things end in S
Home Depot Lingo
100
How long will it take for a credit to appear on a customer's credit card account
What is 3-5 business days
100
What section has the button 'Create Case'
What is Interaction Log
100
A customer must return a live good within this timeframe
What is within 3 days of delivery
100
What department is responsible for working replacement part requests
What is Resolutions
100
CYA means
What is Choose Your Attitude
200
What will cause an RMA to disappear
What is Arb Credit
200
If you need information from a vendor and they are closed what should you create
What is an After Hours Case
200
What is the terminoloy for when an e-tag is created for a customer to return an item
What is Drop Off
200
You can view PayPal Transaction IDs for an Order here
What is OMS
200
What is the name of the update software used in AS400 for new warehouses
What is Manhattan
300
What is the threshold advised to provide compensation to a customer who wants to keep a defective/damaged item
What is 5-10%
300
What type of case may require a serial number
What is a Replacement Part Case
300
Which return reasons will a customer NOT be charged an RFF
What is Vendor Misship, Defective or Damaged
300
When you create an RMA it goes to this team
What is Returns
300
Who is the Senior Manager of the Chat Dept
Who is Alicia Ferguson
400
What is the Format of the Receipt ID?
What is Store, Register, Transaction, Date
400
A Customer ordered (1) vanity and has received (2) vanities in error, but wants to return (1) of them you should create
What is an Item Pick Up Case
400
What type of order can not be picked up by UPS
What is HAZMAT
400
Both BODFS and BOSS orders are located here
What is SVS
400
YOW warehouse located in Ohio
What is 87
500
How many gift cards can be used on a single order on homedepot.com
What is 9
500
If an RMA is unavailable and the customer needs to return an item by freight what should you create
What is an Item Pick Up and Return Credit Case
500
This term applies to what a customer is advised to do with a damaged product that they vendor does not want back
What is Field Destroy
500
The customer is notified by the local store when these type of orders are ready
What is BOPIS and BOSS
500
Home Depot Foundation has donated this amount to local communities since it was founded in 2002
What is $270 million