Manager Station
What are the steps to selling a monthly plan in the office?
Scan, select, swipe.
First scan a new fast-pass (if they already have a sticker look their account up), next select the wash package they want, lastly swipe their credit card and collect customer information. (CANNOT ACCEPT CASH FOR MONTHLY PLANS!)
What type of bills and coins do we accept at the XPTs?
Bills: Ones, fives, tens, twenty's.
Coins: Quarters and dollar coins.
Which wash package gets break dust remover?
All of them.
What is the funnel shaped piece of equipment that guides cars into the track called?
A cow catcher
How many times can you use your monthly plan each month?
An unlimited times at any location!
What club plans do we offer? What is the difference between an ARM plan and a Club plan?
30 days, 90 days, 6 months, 1 year. A monthly plan is like a subscription and can be started and stopped at any time. Club plans are paid for up front and cannot be paused.
How do you sell a monthly plan at XPTs?
On the first page scan a fast pass, select unlimited wash, choose the wash package, add in commission, swipe credit card (NO CASH ALLOWED!)
Collect customer info. Phone #, LP#, Make, Model, Color, Email.
What are the benefits of ceramic? What was gets this?
Ceramic sealant is offered with our GO BIG wash. Ceramic will create a protective coating on your vehicles paint and glass, it will make all surfaces hydrophobic, and give the car a nice shine.
How many rollers should be behind each car?
Three
What are the 3 closest locations to us?
Webster (513), Irondequoit (512), and Winton (514)
How do you sell a gift card and what type of gift cards do we offer?
Select a cash amount, 5+1, 3+1, or club plan(be sure to use the gift card button), next scan a gift card, then the customer can pay with cash or card.
What is the most common reason the XPT screen will go red with the message "NOT IN SERVICE"
The XPT is out of receipt paper. This is the most common reason but it is not the only reason! If this happens get a manager.
What is a guarantee? What guarantee does each wash get? Start with the basic.
Guarantees are rewashes that come only with the purchase of a single car wash. The basic has no guarantee, the select has a 24 hour, the premiere has a 5 day, and the GO BIG has a 10 day!
What type of vehicle is not allowed to go through our washes due to its width?
Ford Raptors
How much commission do you get for selling yearly club plans?
The same as if you sell a monthly plan. (2,3,4,6)
How do you print a gift card balance?
On the office tab select open new sale, next select print report, next select prepaid info, and lastly scan the gift card or barcode. The balance will automatically print.
How do we give a free car wash to a customer who is not satisfied with their car wash? What wash should we add?
If a customer is not satisfied with their wash we should offer them a FREE GO BIG!
Start by selecting the GO BIG! single was, next scan your XPT card, next select Manager Comp
What is a good selling point for the GO Premiere as opposed to the GO Select?
The GO Premiere comes with Hot wax. Hot wax will give your vehicle a great shine, and make all of its surfaces hydrophobic. If you are purchasing a single car wash the Premiere also comes with a 5 day rewash guarantee!
If the conveyor stops when should you start it backup?
The conveyor should only be started by the person who stopped it for safety.
Name GOs 6 pillars of excellence
2.)Clean Car + Clean Site
3.) WInning Teams
4.) Delighted Customers
5.)Own Your Business
6.) Marketing Effectiveness
How do you give a customer refund? What is the max amount we can refund?
A customers account must be pulled up to give a refund. If they are not a member first start by scanning a fast pass. Next on the cashier tab select "Paidout lookup" next select Customer Refund. Type in the amount and swipe credit card. (refunds may take a day or two to deposit into their account).
How are rewash guarantees redeemed? When would a rewash get printed?
Guarantees are typically attached right to the customers LP when they purchase a wash, If the system does not scan a LP it will print a rewash barcode. To redeem the rewash on a LP the customer simply pulls up to the XPT and selects if they want a receipt or not on the screen. If they have a barcode on a ticket they can scan it at the XPT.
What is the price of each wash package? Single wash and monthly price?
GO Basic: Single $10.99, Monthly $20.99
GO Select: Single $ 13.99, Monthly $26.99
GO Premiere: Single $17.99, Monthly $29.99
GO BIG!: Single $23.99, Monthly $40.99
Plus Tax!
What are the 7 reasons the conveyor might stop?
1.) Is there oil in the conveyor powerpack?
2.) Is there air in the compressor?
3.) Is there a car in queue?
4.) Was a stop button pressed?
5.) Roller Jam?
6.) Check TM for errors.
7.) is there a car on the EMX pad?
Demonstrate how to switch a member from one membership package to another.
Look up account, red x to clear box, select ARM lookup, select switch arm plan, select new membership package, if total is anything other than zero select tender to plan to use card on file, if total is zero select cash to complete.