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Professional Relationships
Salon/Spa Experience
Goal Setting
100

A document containing: personal, educational and professional qualifications.

Resume

100

Market statistics that identify characteristics of individuals in the market.

Client profile

100

This effects all 5 senses within the Salon/Spa


Ambiance 

100

What does S.M.A.R.T. stand for?

Smart (who, what, when, why, where)

Measurable (tracks progress with benchmarkers)

Achievable (having the capability to do a task) 

Realistic (specific goals met within a specific timeframe)

Timely (I will obtain 3 advanced certifications by July 7, 2026)

200

A document with a brief self-introduction, summary of why you'd like to work there and description of qualifications you can contribute.

Cover Letter

200

Needs accurate info, needs to equal value for the money

Analytical client

200

Punctual, polite, respectful and pristine appearance

Personalized approach

200

A goal to be achieved within a year

Short term goal

300

Owned by one to two people, owner makes the decisions, 1-10 rooms, offers variety of services (nails, massage, facials etc)

Independent Salon/Spa

300

Likes to converse, this is a social visit, client will trust advice.

Conventional client

300

Accommodating, great communicator, diplomatic

Interpersonal approach

300

A goal(s) achieved in 5 years

long term goal(s)

400

A collection of your creative work and documents:

special events, technical skills, accomplishments, referrals.

Portfolio

400

This client wants newest treatments and products available.

Authentic client

400

This creates a harmonious and consistent environment for Salon/Spa staff.

Synergy

400

What is Pareto's Principle?

80/20 rule

20% of the work, effort, resources

80% profits generated 



FUN FACT: Vilfred Pareto observed in 1896

 20% of the population owned 80% of land