GoHealth Jeopardy

SNP (SPECIAL NEEDS PLAN)

100

Required to be on Medicare & Medicaid

DSNP

200

This person has COPD

CSNP

300

This is in the Marketplace where the agent looks to confirm the plan's DSNP eligibility level 

SOB (Summary of Benefits)

400

This SNP plan allows the beneficiary to switch plans once per quarter for the first 9 months

Dual Eligible (DSNP)

500

This is the maximum out-of-pocket limit per year

                      $10,000

ASSISTANCE PROGRAMS

100

What is the common name for LIS

Extra Help

200

$3.70 - $9.20

Level 1 LIS Copays

300

This is the acronym for state assistance with RX

SPAP

400

New York State RX Assistance Program

Epic

500

Where we send LIS referrals

ZenDesk

SYSTEMS & TOOLS

100

This is where you will find the recorded carrier disclaimers

Five9 Select Audio File

200

Key tool in Excel Format

REFERENCE GUIDE

300

This is where the agent will confirm the beneficiaries Medicare 

Marx (CMS.gov)

400

This is where the agent will verify the beneficiaries Humana DSNP

Emdeon Chat

500

This carrier requires a verification code for DSNP applications

Anthem

CALL FLOW

100

This must be read verbatim on every call

Medical Disclaimer

200

This section requires you to state - 

YOUR FULL NAME

CLIENTS NAME

GoMedicare

INTRODUCTION

300

This is the most important stage of the call flow

NEEDS ASSESSMENT

400

GIVE INFO OR BENEFITS

CUSTOMER HEARS BENEFIT

CLARIFY WHAT THEY HEARD

REESTABLISH VALUE

THE SQUARE

500

Plan Name, Premium, Medical Deductible, PCP, Specialist, ER & Hospital CoPays, 

Drug Deductible

Drug Tiers

BASELINE BENEFITS