KB's
Sign off instructions
What does PIP stand for?
Post Install Provisioning
What is the recommended amount of Pings that we should use to determine that there is no packet loss at a site?
50
What month is Andrews 2 year anniversary at Arcsmart solutions
January
Name five breakfast cereals
answer is open form
To figure out what goes into which port on a customers switch, what section of the KB would we go to?
network configuration
What does ARP stand for?
Address Resolution Protocol
What is the name of the tool that we troubleshoot Guest Wi-fi with?
AWMS
If the customers number is incorrect in Salesforce, and previous cases/KB's don't have the contact number, what is another way to find the number?
Google search the address
How many voice actors voiced the character Jack Skellington in the movie Nightmare Before Christmas?
2
Danny Elfman and Chris Sarandon
What KB is Bath and Body Works found in?
L brands
What does AWMS stand for?
Airwaive Wireless Management System
NCM/ECM
What is the title of the person overseeing USPS sights?
Postmaster
Who scored four touchdowns against Andrew Johnson High in the 1966 Chicago City Championship game for Polk High?
Al Bundy
What is the abbreviation for Buckeye Pipline?
BPD
What does FSO stand for?
Field Service Order
Who would (person) we escalate discovery errors to?
Hatesh Sarin
What is the name of the person that has to approve dispatches for USDA sites?
Inspector
What is the sixth planet in the solar system?
Saturn
Name 5 out of the 9 escalations in the escalations KB
ESC Escalation Processes - ESCNE Consult, ESCEM, PIP, PM Support, DMS, PSR, Cancellation/De-Branding, Express Backup, Vendor Meet DEV
What does DTDC
Direct To Customer Data Center
What status do we change the case to for a ESCEM escalation?
Escalated to Hughes PM
What is the other department that we said Arcsmartsolutions is getting after Field Service Support?
Advanced support ASC
What is the name of the HughesNet CEO?
Prodman Kaul