L2 giveaways
How many weeks after the giveaway's end date will we reach out to the giveaway sponsor?
After six weeks
Where do you find the user's Twitter settings?
In the Apps tab of Account Settings.
What can we do if a blog post from an author's external blog does not show?
Sync Blog
Where can user's find the link to export their books?
On the import page
Only U.S. members
We send a review reminder email how many weeks after the giveaway end date?
8 Weeks
Where can members find Goodreads content they share to Facebook?
Facebook Timeline and Activity Log
Where can Authors find the views on a blog post?
At the bottom of each blog post.
How many books will cause the import file to time out?
More than 400
Where can users edit their preferences for their Goodreads Deal emails?
The Deals tab of their account settings.
How many months after the giveaway's end date will we not intervene if the winner has not received their book?
3 months
How often can a member share a Goodreads post to Twitter?
Once every 30 minutes.
What gets added in the "External Blog feed URL" Box?
RSS Address
Which files can members import?
CSV, XLS, or TXT file
What are the three categories (NOT genres) members can choose to receive Daily Deals emails in?
Books on their Want to Read shelf
Book by an author the user is following
Books in their preferred genres
How should we handle contacts from users stating they have not received their book less than 6 weeks from the giveaway's end date?
We ask them to contact the giveaway sponsor.
CONTACTGIVEAWAYSPONSOR - How to contact a giveaway sponsor.
Can a member have two Amazon accounts linked to Goodreads?
No, BUT: we have a workaround so members can add books from two Amazon accounts to their Goodreads shelves. Link accounts, add purchased books, unlink, link other account, add purchased books.
What should an author do to display images on their author blog?
Source the image online
Members from which countries can import from Amazon?
US, Canada, UK, and Australia
What is the solution for authors who want to be included in the deals email?
DEALSPITCH
After following up with the winner and they still have not received their book, how do we proceed?
If Big 5 contact account Manager.
Is it expected behavior for users to be logged out of Facebook when they log out of Goodreads?
Yes.
What is RSS short for?
Really Simple Syndication or Rich Site Summary
How do you export a Shelfari file for a user?
Using the member's email from their Shelfari account in the Shelfari import tool.
Do we refund members for the ebooks bought on the deals email?
No, members will need to contact the retailer they bought the book from.