What do you do and who do u call?
I call them if I need to reset my Cornerstone password or I have a learning questions.
Who is the Learning and Development awesome terrific fantastic team
What is something that must be sent out within 7 days?
What are Jewelry Bags.
What is sell through and what is the company standard?
What is how much sold versus how much produced. 45%
A customer come up to you and complains about the prices being too high.
What is listen to them vent, sympathize with their situation and remind them of our mission and that 92cents of every dollar fund our programs that there is a color of the week which means items priced at 50% off.
The steps you take after you hear an employee make a joke about another employee’s gender identity.
What is bring the person who made the joke inside the office and remind them of our policy on diversity, inclusion, equity and access? Remind employee of our values and how this is in conflict with them and disrespect and inappropriate jokes for the workplace.
The steps you take once you notice an employee who is limping and you’ve asked what is going on. They mentioned they rolled their ankle during a basketball game on the weekend.
What is have them wait in the breakroom while you contact HR for further guidance? Ask employee for date when they got hurt.
DO NOT ask “did it happen at work”
What are 3 merchandise standards for the wares department?
What is nothing taller than the back of the fixture, nothing over 10 pounds on the top shelf, shelves shoppable, not stacked or Jenga.
What do you do if a sales associate callout but does not have sick leave.
Ask the reason for the absence.
You notice a customer who has disheveled clothes, smells like alcohol, and does not seem interested in shopping go to the bathroom. The customer has been in the bathroom for 20 minutes.
What is knock on the door and politely tell the customer that the bathroom needs to be used by other customers. If customer does not respond call AP.
What was your sales to goal percentage for last month.
What is refer to end of month sales for March.
Actions after an employee asked you if they could work on the racks because they cannot lift anything heavy. You ask them why and they say they pulled their back lifting a pallet yesterday.
Immediately remove employee from tasks and contact secops or AP investigator assigned to your department. Get key information like date and ask if injury has been reported. Kayla or Gerome will reach out.
Name 4 Logs that you use daily
What is the Over/Short Log, Float Log, Restroom Log, Sweep Log.
List 5 items on KPI monitor.
What is Shopgoodwill, Daily Sales, Yesterday’s sales, Monthly sales, Production Actual/Goals, round up, Yesterday’s sell through.
You see a sales associate hide a pair of Jimmy Choo shoes.
What is leave the shoes where hidden and call AP for further guidance.
Steps to take if an employee comes to work dress inappropriately for work, for example they are showing to much skin, bad hygiene or unprofessional attire
What is speak with them about dress code policy and provide guidance. Ask if they have a change of clothes if not you might have to send them home to change.
The procedures and who to call when a team member comes to work and you notice their eyes are blood-shot, they are slurring their words and they smell like alcohol.
What is DO NOT have the person leave and call AP immediately.
HR and AP collaboration, once they rule out under the influence they would approve the paid suspension.
What are 4 important tasks that need to be done before you open?
What is read emails, review yesterday’s performance, walk store looking for recovery issues, make daily planner, count registers and float.
Name 3 things you can find on the “Production Summary by Week’ on the intranet.
What is Price per Item, Sell Through, Production Difference, Production Goal, Sales.
What you do when an employee comes and tells you “look, these two employees are dating” and points to an Instagram post
Notify district manager and HR. They will notify employees of what is reported and confirm.
Name 4 Store Bonus qualifiers and maximizers?
What is Sales over 100%, net revenue over 104%, AP Audit, WC incidents, GL incidents, Shopgoodwill Sales.
What do you do when you have an employee who is dressed inappropriately for work, i.e.; disheveled, body order, provocative, etc.
Meet with the employee in private setting and go over dress code policy and if not sure, call HR and describe situation for further guidance.