Attendance
What's the earliest you can leave your shift or be late from a break to get half a point for attendance?
5 minutes or more
What should you always be wearing and have visible when you're at work?
Your nametag or badge.
Name one thing you should never do at work because it might endanger others.
Horseplay or any other activity that may endanger the safety of any coworker or customer.
How many hours a week does a "full-time regular" employee usually work?
30 or more hours per week
If your friend visits you at work, are they allowed to go behind the customer service counter or in the back room?
No, visitors are never allowed behind the customer service counter or in the back room.
How many points do you get for an unexcused absence?
2 points
If you work as an hourly employee in the Goodwill retail store or warehouse, what specific type of footwear is not acceptable, even though they might be easy to slip on?
Crocs
If there's an emergency, accident, or dangerous situation at work, who should you tell right away?
Store management immediately (and local authorities if necessary).
What does "non-exempt" mean when talking about your pay, especially if you work more than 40 hours?
It means you are paid by the hour and are eligible for overtime pay (at least 1.5 times your regular rate) if you work more than 40 hours in a workweek.
Can you sell items you bought from a Goodwill store on the internet for profit?
No, selling products purchased or obtained from the store on an internet site for a profit is prohibited.
What happens if you don't call your manager and don't show up for your shift? How many points is that?
A "No Call/No Show," which is 4 points
What should you do if you see someone stealing merchandise?
You should report it immediately to your manager, without putting yourself in danger or chasing anyone.
Are you allowed to have a gun or knife on company property, even if you have a permit?
No, possession of firearms, knives, explosives, or any lethal weapons is prohibited on company premises or at company-sponsored events.
If you want to transfer to a different Goodwill store, what should you do?
Speak with a member of management if you are interested in transferring.
What is the main rule about hiring relatives at Goodwill Dallas?
One relative cannot directly or indirectly supervise another relative in the same store, district, region, or market.
If you get more than 12 attendance points in a year, what's the most serious thing that could happen?
Disciplinary action, up to and including termination of employment (losing your job).
Name two kinds of serious behavior that could get you fired immediately.
Theft, possession/sale/use of alcohol or drugs on company premises, physical violence/fighting, or possession of firearms. (Any two of the severe conduct examples from the handbook are acceptable.)
If you're working in the warehouse, what important piece of safety gear are you required to wear?
A safety vest.
If you have a disability and need a change to your job to help you work better, what is this change called, and who should you talk to first to request it?
A reasonable accommodation; you should talk to your manager first.
Name one type of behavior that counts as harassment towards a coworker or customer that is strictly not allowed at Goodwill Dallas.
Physical violence, fighting, verbal intimidation, or physical intimidation towards a fellow employee or customer.
If you are an hourly employee, what is your responsibility every day when it comes to recording your work time?
You are personally responsible for accurately recording the time you work each day.
If you know about theft or fraud at Goodwill, but don't tell your manager, what could happen to you?
It could result in performance coaching, up to and including termination of employment.
What should you not do if you see someone shoplifting, to keep yourself safe?
Do not put yourself in danger and chase anyone you see stealing.
If you have an outside job or activity that might affect your work or Goodwill's interests, what's one important thing you must do according to the "Conflict of Interest" policy?
You must disclose your business interests or potential conflicts to a member of management.
What are two qualities Goodwill looks for in employees when considering them for a promotion?
Consistently performing above standard, demonstrating outstanding customer service, working well with others, displaying genuine interest in their jobs, and an ability to learn and grow with the company. (Any two of these are great!)