Recent Emails
For Western Express, we can accept ____ tires if Customer Owned are unavailable.
What is stock?
This is the order in which you pick up calls to dispatch.
What is top to bottom?
A Target yard manager calls in for for a JB Hunt driver hauling a Target trailer. The accounts entered under each section would be as follows: Caller Info _______, Billing Info ______, Driver Info ______.
What are Target, Target, and JB Hunt?
Fleet Central and Integration can be found under this column in the Dispatch queue.
What is "Operator"?
These two programs should be checked at the beginning of every shift.
What are CSI and email?
For Clean Harbors, calls must always be _____ unless the driver is on the side of the road.
What is scheduled?
This is how long it takes a ticket to turn yellow.
What is 15 minutes?
Tickets are never set up for these two services.
What are tows and lock-outs?
True or False: The hold time limit for calling dispatch is 30 minutes.
What is False?
This shift must ask to take their breaks and meals in the Team Lead channel.
What is 3rd Shift?
For Ryder, the Halo system is now referred to as _______ and the ____ questions have been removed from the script.
What are Auto-Inflate and PSI?
These are purple calls.
What are scheduled?
This is the process for more than two tires needed on a JB Hunt unit.
What is enter everything over two tires as Inspection?
You are told by the Team Lead Channel to email dispatch for approval. The email you send will need to be sent from your ____ email.
What is Five9?
This is not in the script, but should be notated during Intake for Cash/Credit Card/Comm Check calls.
What is payment method and who is paying?
DAILY DOUBLE : For JB Hunt, we can now auto-dispatch non urgent loads to _____.
What is an unlimited amount of shops before 20 minutes in the dispatch queue?
These two columns in the Dispatch Queue will tell you if a FNA (Fleetnet America) call is timed, or if it is a Dealer Standard call.
What are "Line" and "Customer"?
This is how you create the PO # for Clean Harbors.
What is last name, first initial, branch code?
(15 Minute Rule / Plus One Rule)
You are provided a 3.5 hour ETA. This is how many more shops you need to call to seeking an acceptable ETA.
What is six?
CRT stands for _________.
What is Calling Roll Time?
We must do this with all email to customers.
What is paste the email into the comments of the service ticket?
These are all of the tabs we should be checking to make sure there are no calls in our name.
What are Intake, Intake Review, Dispatch, Scheduled, and In Progress Communications?
This line is for commercial tire service only. Other lines may have service set up for passenger vehicles.
What is FHQ?
For Chiquita: If the first shop does not have the needed 445/50R22.5, we will dispatch out _______.
What are two 295/75R22.5 New Marathon LHTs and two unimount wheels?
(steel hub pilots are also acceptable)
DAILY DOUBLE : One of these two numbers are needed in addition to the location code to proceed with Intake for a Ryder Shops (7288) call.
What are a PO # or an REQ #?