Show:
Authentication
Call Handling
Types of Accounts
De Escalate
Secondary Cardholder
100

"I'm trying to register for my HSID and it's asking me to enter my account number. Can you give that to me please?"

What is:  High Plus Authentication

100

This is metric calcualted by the amount of time you spend on the call speaking to your caller.

What is: Average Handle Time

100

What are the two ways to enroll your students into your Google Classroom?

You can INVITE STUDENTS or give your students the Class code

100

An irate caller, upon reading the call notes, the caller should've received a callback yesterday and never did... 

What is... I apologize noone has called you back please allow me this opportuniy to look into this matter for you. 

100
How do you change the "Theme" of your classroom.
Open the Classroom and click on Select theme. Choose the one you want.
200

"I need to check my balance."

What is: Basic authentication

200

"Thank you for your patience and holding."

What is: Average Holding Time

200

What permissions can you select in the STUDENTS Tab?

Whether or not your students can post and/or comment.

200
What are your options for adding assignments?
Create announcement, Create assignment, Create question & Reuse post
200
How do you grade an assignment?
Click on the assignment. Open the students' work and review. Add the grade next to their name. You can also add a general or personal comment. Click on RETURN
300

"I don't know, why are you asking me this information.. I've never used my card before..."

What is: High Authentication

300

What type of class materials can you add to this page?

Google Docs, i.e. Class syllabus, rubrics, PDF's, Favorite webpage links, etc.....

300
What 3 ACTIONS can you do with the students in your on the STUDENT Tab?
Remove, Email, Mute
300
Do you have to set a Due Date for each assignment?
No
300
How do the students upload a file to their assignment.
The student opens the assignment. They click on ADD and then choose the file they want to upload.
400

"You sent my card to the wrong address, How can I give you my card if I never received it...  That's why I'm calling... I never received my card!"

What is High Plus Authentication

400
How do you share your Classroom with another teacher?
Go to the "About" Tab and click on "INVITE TEACHERS"
400
How do you add the students guardians to the email list?
Click on INVITE GUARDIANS next to the student's name and add the guardian's email address then click INVITE
400
Can you schedule ahead of time when each assignment is posted?
Yes
400
How does the student turn in their assignment?
In Google Docs there will be a TURN IN button.
500

"I'm unable to login.  I'm not understanding I just logged into last week. Why isn't my password working?"

What is: OTP

500
How do you edit the information on the ABOUT page?
Click on the more action dots and click on "Edit"
500

How can you email all the students in your class at one time?

Click on the tab next to the word Students which will select all the students. the click the down arrow next to ACTIONS. Click on Email.

500
Are all assignments added to the Google Classroom Calendar?
No, only assignments that have been given a due date.
500
How does a student let you know he/she has completed the assignment?
Open the assignment and click on MARK AS DONE