General
What is the meaning of MVNO?
Mobile Virtual Network Operator
For a successful Port in, the customer needs to provide the 3 common information.
Name
Account number from their current carrier
Account PIN or passcode
If the customer would like to use an international credit/debit card, what requirement is needed for the payment to go through?
If linked to a US address, customers can also use an international payment method.
_________ is a feature that allows users to talk, send text messages, and use data connection without the need for a physical SIM.
eSim
How many months can a user finance a device with Google Fi
24 months
Fill in the blanks:
Google Fi Wireless provides fast, reliable nationwide 4G LTE and 5G coverage with _____________.
T-Mobile network
What does the error 8E mean?
Issue: First name required or incorrect
Resolution: User's first name should match what their original service provider has on file then resubmit the correct information through Google Fi’s number transfer flow.
Account holder’s name must match the primary account holder.
If the customer activated their service on June 4, when would the customer get their first billing statement?
July 6th
True or False: New users can try Google Fi at no cost for 7 days alongside their current service.
True or False: This service is only available to eSim capable phone.
2 answers is needed
Both are True
All users must undergo a ________ before they can have the option to finance a device.
Credit Check
How much is the Flexible plan for 4 people?
$65.00
What do you call the scenario of when the user asks to port a number after activation?
Late port
What are the accepted forms of payment with Google Fi
Customers can use any credit or debit cards with these logos:
MMS
What will happen if the user did not activate the service on the purchasing account within 30 days from the date of purchase.
the user is charged for the full price of the phone.
True or False: Google Fi allows customers to finance a phone in 24 months.
True
What does it mean if the porting status is PENDING?
Google Fi system backend is now prepared to start the port. But, the user didn’t start the transfer yet. Have the user open the Google Fi app and select the notification to get started.
Who is responsible to pay the phone plan in a group plan?
Group Owner
What iPhone model can be activated with an eSim?
Iphone 14 and 15
A group member traded an old phone to buy a new device, and they requested to finance the remaining balance on the new phone, is this possible?
No. Only individual or Group owners can finance the device for
Customers must provide 3 information to start their credit check with Experian.
Full name, Physical Address, and Social Security Number
What do you call the transfer of a phone number from one carrier to Google Fi
Port In
If the customer activated their service on June 30th, when would their billing cycle end?
July 2nd
User must download this to activate their Google Fi sim.
Gogole Fi app
If the customer traded in a phone and finance the new phone, how will the customer get the credit amount?
Fi credits