General
What is the meaning of MVNO?
Mobile Virtual Network Operator
For a successful Port in, the customer needs to provide the 2 common information.
Account number from their current carrier
Account PIN or Transfer Pin
If the customer would like to use an international credit/debit card, what requirement is needed for the payment to go through?
If linked to a US address, customers can also use an international payment method.
_________ is a feature that allows users to talk, send text messages, and use data connection without the need for a physical SIM.
eSim
How many months can a user finance a device with Google Fi
24 months
Fill in the blanks:
Google Fi Wireless provides fast, reliable nationwide 4G LTE and 5G coverage with _____________.
T-Mobile network
Jessica, was suspended from Verizon and would like to port in their number to Google Fi. Will the port in go through? Yes or No, Why?
No, because Verizon most likely will not let go the number due to non-payment
If the customer activated their service on June 4, when would the customer get their first billing statement?
July 5th or 6th
True or False: New users can try Google Fi at no cost for 7 days alongside their current service.
True or False: This service is only available to eSim capable phone.
2 answers is needed
Both are True
All users must undergo a ________ before they can have the option to finance a device.
Credit Check
What type of credit applies to all of the following service:
Call, text and data
Device Protection
Device Financing
Trade-in Credits
Mark has a phone number from his family's plan with Google Fi for the past 2 months. Today, he bought the Pixel 9 with a discount of $300.00 for new members. He activated the phone within 10 days after purchase.
30 days later Mark was charged for $300.00. Why?
The promotion/discount only applies to new members and Mark is already a member.
What are the accepted forms of payment with Google Fi. 4 answers
Customers can use any credit or debit cards with these logos:
IOS mobile users must configure this settings during the activation of their SIM
MMS
Under Financing, what will happen if the user did not activate the service on the purchasing account within 30 days from the date of purchase?
the user is charged for the full price of the phone.
True or False: Google Fi allows customers to finance a phone in 34 months.
False
How can a customer get the Porting out information from Google Fi?
They have to CANCEL the service
Who is responsible to pay the phone plan in a group plan?
Group Owner
New Fi users cannot activated Fi out of US unless they are _____________?
On Active Military duty or government status
Angel, a group member, traded an old phone to buy a new device, and they requested to finance the remaining balance on the new phone, will the financing go through?
No. Because Angel is a group member.
Customers must provide 3 information to start their credit check.
Full name, Billing Address, and Social Security Number
What do you call the transfer of a phone number from one carrier to Google Fi
Port In
If the customer activated their service on June 30th, when would their billing cycle end?
July 2nd
Users must download this on their phone to activate their Google Fi sim.
Gogole Fi app
Who is the third party that does the credit check for Google?
Experian