General
Where can I find in the contacts of the customer with previous support representatives?
Interaction History
For a successful Port in, the customer needs to provide the 3 common information.
Name
Account number from their current carrier
Account PIN or passcode
If the customer would like to use an international credit/debit card, what requirement is needed for the payment to go through?
If linked to a US address, customers can also use an international payment method.
_________ is a feature that allows users to talk, send text messages, and use data connection without the need for a physical SIM.
eSim
Negative Power Card
Give the points to the other group
What should be the case status when you received a chat and there's no reply from the customer at all?
Discard-abandoned
Positive Power Card
Bonus Points
If the customer activated their service on June 4, when would the customer get their first billing statement?
July 8th
True or False: New users can try Google Fi at no cost for 7 days alongside their current service.
True or False: This service is only available to eSim capable phone.
2 answers is needed
Both are True
All users must undergo a ________ before they can have the option to finance a device.
Credit Check
Negative Power Card
Points back to 0
What do you call the scenario when the user asks to port a number after already having a Fi number assigned?
Late port
What are the accepted forms of payment with Google Fi
Customers can use any credit or debit cards with these logos:
IOS mobile users must configure this settings during the activation of their SIM
MMS settings
What will happen if the user did not activate the service on the purchasing account within 30 days from the date of purchase.
the user is charged for the full price of the phone.
True or False: Google Fi offers customers to finance a phone in 24 months.
True
If a customer would like to port in a number from another carrier, why do we need the number to be active for a successful port in?
to ensure that the number is available to be assigned to the customer.
The number should not be recycled or deleted from the previous carrier's system for successful transfer to happen.
Who is responsible to pay the phone plan in a group plan?
Group Owner
Positive Power Card
Bonus Points
A group member traded an old phone to buy a new device, and they requested to finance the remaining balance on the new phone, is this possible?
No. Only individual or Group owners can finance the device.
Customers must provide 3 information to start their credit check with Experian.
Full Legal name, Physical Address, and Social Security Number
What do you call the transfer of a phone number from one carrier to Google Fi?
Port In
Swap Card
Swap Points with the other group then add 500 points to your group
User must download this to activate their Google Fi sim.
Gogole Fi app
A customer traded in a device and paid the full price of the new phone. How will the customer receive the trade in value?
Refund back to their credit card