Show:
How did you Meet
Where did you Grow Up
Lived in the Past
How do you spend most of your time
2 truths and a Lie
200
What syncs across devices with Chrome browser?
Bookmarks, passwords, apps, extensions and settings. Everything but your local storage.
200

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Google Docs, Sheets and Slides.snmsad

200
Where is the first place you should direct users to find information and troubleshooting tips about their Chromebook?
Get Help App
200
What is the first thing you need to setup a new Chromebook ?
An internet connection
200
Where is the only place users can go to get more apps for their Chromebook?
Chrome Web Store
300
What is the first thing you need after an internet connection to sync your bookmarks, passwords, apps, extensions and settings?
A Google Account
300
What is Google's alternative to Skype that lets you video chat with up to 9 friends online?
Google Hangouts
300
Whenever a user has a problem what is the first thing you should do?
Have the user report the issue ctrl+shift+i
300
What is the section of Chrome OS's UI called where you can access settings, Wi-Fi and Bluetooth options?
Status Area
300
How can a user tell if an application will work offline?
Thunderbolt icon
400
What is an incognito window?
A Chrome browser window that doesn't remember your web history, search queries, or cookies.
400
If a customer wants to upload their iTunes collection onto their Chromebook from their PC or Mac where should they go?
play.google.com/music and download the music manager
400
How would you verify if an issue is related to an account setting?
Jump into to Guest mode to see if the issue persists.
400
How would a user create an account ideal for kids?
Create a supervised user account from the log in in screen by clicking add user.
400
How does a user remove a web app?
Two finger click (right click) on that app in the launcher and click on remove from Chrome.
500
If a user visited a website and got an Adobe Flash error rather than downloading flash from Adobe's website what would you direct them to?
Report the issue, Reload the site, Check to ensure that the flash plugin is enabled by typing in chrome:plugins.
500
When a customer buys a new Chromebook they get 100GB of free storage for 2 two years, where should they go to obtain this offer?
drive.google.com/redeem
500
If a user is in the Dev channel how do you move them back to the stable channel and what will happen to their data?
Type in Chrome:help>more info and change the channel to stable. All locally stored data will be lost.
500
If a users screen is upside down how would you determine a keyboard combination to resolve the issue?
Use the keyboard overlay ctrl+alt+?
500
If a user is experiencing the, "He's dead Jim" error how would you determine what might be causing this issue?
Use the Task Manager (shift+esc) to see if there are any excess apps or extensions are running.
600
How would a user know they're experiencing a sync issue?
The Chrome Menu icon will turn orange and the Chrome menu will prompt the user to sign back in.
600
How would a user set up a traditional printer with their Chromebook?
Google Cloud Print - Have a PC or Mac that works with that printer, Chrome browser installed on that computer with the users Google Account singed in and add the printer from Chrome:settings.
600
What is the order of operation when troubleshooting a Chromebook?
1. Report the Issue 2. Reload the page 3. Reboot the Chromebook 4. Check the OS version 5. Check connectivity 6. Check Guest Mode 7. Check memory usage
600
What is Crosh? How do you access it? What is a command you can use?
Crosh is the Chrome OS Developer Window used to change advanced OS settings and test hardware, ctrl+alt+t, battery_test
600
What are the three primary reasons an app or extension would not work?
NPAPI, managed account, or supervised user.