Product Knowledge
What is the birthstone for the month of August?
Peridot! Trinity Studs and the Power Gemstone coin necklace are two great recommendations for August birthdays.
Chicago, IL - Lincoln Park neighborhood.
What is the percentage of gold mix in 14K gold?
58.5% - you can tell by the 585 imprinted on the piece.
How can you place an order for replenishment for branded supplies (gift bags, carded packaging, etc).
Through the Airtable request form, to be completed on Monday by 8 PM EST.
Peridot Trinity Studs
$180
What are the two best selling necklace layering sets?
Parker Layering Set and Venice Layering Set
How many stores does gorjana operate currently?
21! Austin, TX and Chicago, IL are our newest, respectively.
What is the difference between a "floating" diamond and prong-set diamond?
The "floating diamond" is a laser drilled, ring-set diamond. This gives the diamond the appearance to be floating on the chain and stand out on the skin.
For Ecom back orders, what is the default shipping method for fine jewelry orders?
UPS or FedEx - so the customer has the ability to track the package.
Classic Diamond Studs
$240
What three notes are in the gorjana Laguna candle?
What two store locations are opening this fall (so far)?
Bethesda, MD and Manhattan Village, CA
For the new Classic Diamond collection, what is the name for the diamond setting?
Bezel set
A guest brings in a damaged gorjana piece and we cannot locate the original order. What are the next steps? There are three potential scenarios.
1. If the piece is still available in store, we can issue a replacement for the exact same piece.
2. If the piece is not available in store but is in another store location or online, we can order a replacement through the Ship To function or phone order.
3. If the piece is not something that we are able to replace, we can issue a store credit through Shopify Admin.
Classic Diamond Bracelet
$295
What is the price of the gorjana Fitbit bracelet band?
$99.95 - retails through Fitbit's website. Guests can scan the QR code on the sign to gain more information.
According to our retail playbook, who inspired Gorjana's creativity for the brand?
Her grandmothers - they would hand make everything from clothes to tablecloths for her family.
Name at least one of the meanings for the stone morganite.
Morganite is known to represent unconditional love, compassion, healing energy, confidence, and inner strength.
What items do we NOT count in cycle (inventory) counts - name at least 2 categories.
-Bespoke samples
-Anything marked as 'Display' (Alphabet Charms, Wilder Alphabet Necklaces on PG wall)
-Anything that is paid merchandise - BOPIS, Shipsi, ECOM backorders, guest repairs.
Diamond Wilshire Necklace
$420
15" - 17"
What does the Solar Plexus chakra represent?
What is the hashtag in the bio on the gorjana Instagram page?
#WithLoveFromLagunaBeach - tag your layers to be featured!
What is the length of the fine jewelry bracelets - Diamond Bar Bracelet and Classic Diamond bracelet?
Both are 6 3/4" with an 1/2" adjuster. Total length - 7 1/4"
A guest brings in a fine jewelry ring that has a stone missing, and asks if the item can be repaired. How do you proceed?
1. Let the customer know that the item can be repaired, and will take about 3-4 weeks.
2. Fill out a fine jewelry repair request in Airtable, and fill out a physical paper repair form as well.
3. Label the bag with the correct style number and copy of repair form, and send to the studio.
Classic Five Diamond Necklace
$450
15" - 17"