INVENTORY
What is the name of the software that we use to manage inventory?
RF SMART
What is our #1 selling necklace?
What gemstones are featured in our fine jewelry collection? Hint - there are 5!
Diamond, opal, white sapphire, white topaz, moonstone
True or false: Our Happiness Guarantee only covers items that were purchased in gorjana stores.
False. Our Happiness Guarantee covers all gorjana pieces regardless of where they were purchased.
Where is our first retail store located?
Laguna Beach, CA
How can you check inventory levels at other stores?
In Shopify, go to the search bar and search for a product. On the right hand side, select "View details". Scroll down for store inventory information.
Brass base - 18k gold plate or silver plated
True or false: All of the rings come in only a size 7.
False. All of the rings come in both 6 and 7, while select styles are available in a size 5.
How can you look up the balance of a gift card?
In Shopify admin - on the left hand side click 'Products' and then 'Gift cards'
True or false: We have opened up all of our retail stores in the past 5 years.
True! The brand started in 2004, but our retail division has only been around since 2016.
True or false: When I ring up a customer for a ‘Ship to’ order, the item is deducted from store inventory.
False. If the item is being shipped then it will be deducted from the Laguna Studio inventory.
Is our plating nickel-free?
Yes, our plating is nickel-free. However, the base metal can carry traces of nickel.
A customer comes in with a fine jewelry piece that is broken. How do you proceed?
Inform the customer that we are able to send the item in for REPAIR, and that the process has a 2-3 week turnaround time. Use a gorjana repair form and fill out with all customer information, and include in your Weekly Pullback to the studio. ***We do not issue 1:1 replacements for fine jewelry***
A customer comes in with a $20 off friend referral code that they want to use. How do you proceed?
Ask the customer for the unique code that they received. Verify that the prefix is on the "Active Discount Code" sheet and that it does not require further approval to use. Apply the discount as instructed. The customer must have a unique code generated from us in order to receive the discount (i.e., no manual discounts). If they do not have a code, let them know that the person who referred them must have made a purchase in order to receive the $20 off coupon.
How many gorjana stores are there?
18, with store #19 opening in 2021.
You notice that we are physically out of an item, but Shopify reflects that we should have 1 in stock. How can you verify the correct inventory on hand?
First, make sure the item is not in back stock or on any other displays (drive tables, display walls, windows). Second, check the damages bin to see if the item is waiting to be damaged out. If there is still a variance then please make note in an email to the store manager.
What is the difference between opal and opalite?
Opal is a naturally occurring stone, while opalite is lab created. Opal is a gemstone while opalite is not.
A customer comes in to return a piece of fine jewelry. How do you proceed?
After completing the proper procedure for a return, place the item in the safe. Keep the returned inventory separate from your back stock inventory, and include in your Weekly Pullback to the studio.
You are having issues with the Zebra label printer. How do you proceed?
What is the name of our philanthropy program?
Gorjana Gives Back
The number of items physically received in the allocation does not match the amount on the packing slip. How do you proceed?
Receive in the inventory as noted in RF SMART/on the packing slip. Fill out a Mis-Shipment form and email to shipmentverifications@gorjana.com.
How can you tell which pieces are sterling silver?
The '925' marking on the back or bottom of our bespoke pieces indicate that they are 92.5% silver, which is the classification for sterling silver.
What clarity classification do our diamonds fall under?
SI1 - slightly included
You notice a ring set is missing from one of the displays after a group of customers were trying them on. After searching the sales floor, the pieces are not able to be found. How do you proceed?
Fill out a Known Theft Report with as much detail as possible, and email to the store manager.
According to our retail playbook, what is the first step to mastering the art of layering?
Always start with your statement piece first - can be a bold piece, favorite piece, or something sentimental