AOV Focus
What is our best selling FJ necklace? Price?
Diamond Cluster. $265
How do we answer phone calls?
Hello, thank you for calling gorjana on Newbury, my name is _____, how can I help you?
What are the materials in our Core & Fashion collections?
Brass plated in 18K gold.
Who started this brand?
Gorjana and Jason
What days of the week do we process damages?
Everyday at close
Diamond, Blue Topaz, Opal, Pink Sapphire, white Sapphire, Morganite, White Topaz, Pearl, Citrine, Ruby, Emerald, Garnet, Amethyst, Peridot...
What days of the week do we get ECOMM backorders?
Mondays, Wednesdays and Fridays
What is our #1 selling necklace? How long is it?
Parker Necklace. 18" long
How many gorjana stores are there?
27
What are the 2 types of labels that our backstock products must always be tagged with?
MSRP and UPC
What is the price range for our Fine jewelry rings?
$95 (14k Gold Classic Gold G Ring) to $525 (Diamond Bar Eternity Ring)
What are all the steps involved in a BOPIS order? (from start to pick up)
1. Store receives the notification on the iPad
2. We look up the order on Shopify to verify order details (engraving, gift wrapping etc)
3. Pack the order (clip a bopis slip to the bag)
4. Mark 'order ready for pick up'
5. Once guest comes in, mark as ' picked up' via text or email.
5.
What sizes are the signet rings available in?
What is gorjana known for?!
Layering, gemstones, jewelry with intention, happiness guarantee, great customer service, accessible price points
We receive a package with replenishment! How do you proceed? (list out step by step)
1. Log into RFS.
2. Go into transfer order receiving.
3. Find the TO # that matches what is on the box
4. Open that TO on RFS, scan all items in and backstock appropriately.
What sizes do we offer in 14k solid gold hoop earrings? (Clue: there are 5)
8mm, 11mm, 15mm, 22mm, 30mm
A customer comes in for a happiness guarantee of an item that we no longer make but you can find the order. What are the steps you take in this situation?
1. Let the guest know that unfortunately we do not have the item any longer but we can take their piece and use the value toward something else
2. Locate the order on Shopify POS and refund item onto gift card
3. Process a new sale for the items they are taking and use that GC as a payment method
4.Place the old item in the HG damage bin
What is our most expensive layering set and how much is it?
Opal and diamond layering set. $490
What is the Happiness Guarantee?
We stand behind our product! Which means that all of our jewelry is covered by the HG for the lifetime of the product!
Part I. When can I used the 'Ship To' function on Shopify? Part II. What qualifies for free 2- day shipping?
Part I. When a customer wants to purchase something that we are OOS in or when processing a phone order that needs to be shipped. Part II. We only offer free 2-day shipping for Fine Jewelry that is OOS.
What is the difference between the diamond pave huggies and the diamond huggies? Bonus: What's the price difference?
-Diamond Huggie – 11mm, Nine 1.5mm brilliant cut diamonds – total carat weight 0.135 – $310
- Diamond Pave Huggie – 11mm, Eleven 1 mm brilliant cut diamonds – total carat weight 0.055 – $190
How do I process a HG for an item that I cannot find the order for on the POS? (step by step)
1. verify the item is gorjana
2. Create a GC on shopify admin using the bucket price chart. Using the template (WV090821)
3. Make sure a customer is attached to the GC
4. Attach a inventory adjustment slip to the item and place in the inventory adjustment bin for SM
Which in store necklaces currently have the adjustable bead on the back? (there are 7 styles) Name at least 5 to get points.
1. Bespoke Bar
2. Wilshire
3. Crew charm
4. Sunburst coin
5. Superstar flutter
6. Bespoke coin
7. Astrology coin necklace
According to our Retail Playbook, what are the 8 terms that describe our jewelry? (get at least 5 to win the points)
EFFORTLESS
ESSENTIAL
VERSATILE
MODERN
MULTI-GENERATIONAL
MEANINGFUL
INTENTIONALLY DESIGNED
DEFINED BY QUALITY
The number of items physically received in the allocation does not match the amount on the packing slip. How do you proceed?
Receive in the inventory as noted in RF SMART/on the packing slip. Fill out a Mis-Shipment form and email to shipmentverifications@gorjana.com.